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Moffatt & Nichol — порттар, көлік, су ресурстары және қоршаған ортаның төзімділігіне арналған инфрақұрылымға маманданған инженерлік және жобалау жөніндегі консалтингтік компания. 75 жылдан астам тәжірибесіне сүйене отырып, компания жүк қозғалысы, жағалауды басқару, коммерциялық кешенді тексеру, сондай-ақ тұрақты сәулет пен ландшафт дизайнын қамтитын жобаларды қолдайды. Оның жұмысы табиғи жағдайлар мен қоғам қажеттіліктеріне жауап беретін инфрақұрылымды қалыптастыруға көмектесу үшін жоспарлау, техникалық жобалау және технологияны біріктіреді.
IT Support Specialist - Raleigh, NC (Onsite)
Provide advanced technical support for software, hardware, mobile devices, and complex IT issues at Moffatt & Nichol. Manage help desk operations, systems documentation, inventory, imaging, and employee onboarding and offboarding.
Сипаттама
- Deliver advanced computer support to Moffatt & Nichol employees across all locations
- Troubleshoot software, hardware, and mobile-device problems
- Assist end users through email, trouble tickets, and phone support
- Handle complex technical support issues
- Respond to employee requests for computer assistance
- Provide escalated support to IT Support Specialists and manage complex requests
- Respond to help desk tickets and staff the help desk phone line
- Train and mentor fellow IT Support Specialists
- Maintain and update the WDS imaging server
- Keep documentation and inventory current in OneNote, Excel, Lansweeper, and Active Directory
- Support the Network Operations Manager with approved assignments
- Manage onboarding and offboarding by creating employee accounts and processing terminations
Талаптар
- A bachelor's degree, associate degree, or related IT certifications are preferred but not required
- Five or more years of related professional technical support experience are preferred
- Knowledge of advanced IT concepts and functions
- Ability to work independently within established procedures for the role
- Positive, team-oriented attitude and willingness to learn
- Strong customer service abilities
- Successful completion of a post-offer pre-employment background check in compliance with NIST 800-171
- Legal authorization to work in the United States and ability to provide required hiring documentation
- Capacity for prolonged sedentary work, client interaction, and occasional travel
Артықшылықтар
- Comprehensive, competitive benefits with low employee contributions
- Coverage options for families
- Low-deductible health plan available
- Generous employer HSA contribution match
- Wellness program offering financial incentives
- Monthly individual sessions with nutritionists
- Access to a Healthwise Pharmacist
- Mindfulness applications including Calm and BetterHelp
- Free, confidential Employee Assistance Programs for counseling and support
- 15 to 25 paid time-off days based on experience level
- Seven paid holidays
- Floating holiday
- 401(k) employer match
- Company-paid life insurance coverage
- Tuition reimbursement program
- Professional training opportunities
- Leadership Development Program
- Formal mentoring program
- Active Young Professionals group
- Pet insurance
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