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PORCH 💚
PORCH 💚
1 – 10 Angajați
Asistență medicalăConsultanțăOspitalitate
PORCH 💚 este o companie de tehnologie în domeniul asigurărilor care dezvoltă software și servicii pentru ecosistemul serviciilor pentru locuințe. Instrumentele sale sprijină profesioniștii din servicii pentru locuințe, furnizorii de utilități, echipele imobiliare, proprietarii de locuințe și partenerii relevanți în domenii precum inspecțiile, mutarea, creditele ipotecare, întreținerea, garanțiile și îmbunătățirea locuinței. Prin conectarea acestor servicii, PORCH contribuie la simplificarea înregistrării clienților, a solicitărilor de servicii și a altor aspecte ale experienței de deținere și cumpărare a unei locuințe. Contextul recrutării reflectă o echipă mică ce activează în domeniile asigurărilor, software-ului și serviciilor pentru locuințe.
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Locurile de muncă ale companiei

FlexFund Support Representative - Remote India

Support FlexFund clients with inquiries, order processing, and data accuracy for Porch’s home software and insurance platform. This full-time remote India role follows U.S. Central Time business hours.

INIndia
450.000 ₹ – 630.000 ₹ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Assist clients throughout the transaction lifecycle by answering questions and guiding them through required processes
  • Review incoming requests and identify appropriate resolutions
  • Oversee order workflows from creation through completion, ensuring timely and accurate processing
  • Maintain accurate order information across internal systems
  • Identify, investigate, document, and escalate system bugs and operational issues promptly
  • Work with clients and internal teams to resolve order-related concerns

Cerințe

  • At least one year of customer service or technical support experience is preferred
  • Demonstrated attention to detail and accurate data-entry skills
  • Ability to work in a fast-paced environment while meeting strict deadlines
  • Effective multitasking and time-management abilities
  • Comfort navigating multiple systems, including CRM and reporting tools
  • Strong written and verbal communication skills
  • Prior experience working with U.S.-based business teams
  • Complete tickets received on a daily, weekly, and monthly basis
  • Resolve tickets within one business day
  • Reliable and consistent availability during scheduled working hours
  • Accurate and complete work that meets QA standards
  • Positive satisfaction results from agents and clients
  • Full ongoing availability overlapping with Porch’s U.S. Central Time business hours, from 11:30 PM to 7:00 AM IST

Beneficii

  • Medical insurance
  • Accident insurance
  • Retiral benefits
  • 12 company-paid holidays
  • 2 flexible holidays
  • Privilege or earned leave
  • Casual and sick leave
  • Paid maternity and paternity leave
  • Weekly wellness events
  • Night shift allowance according to company policy

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