PORCH 💚
PORCH 💚
PORCH 💚 एक इंश्योरटेक कंपनी है, जो घरेलू सेवाओं के क्षेत्र के लिए सॉफ़्टवेयर और सेवाएँ विकसित करती है। इसके उपकरण गृह सेवा पेशेवरों, उपयोगिता प्रदाताओं, रियल एस्टेट टीमों, घर के मालिकों और संबंधित साझेदारों को निरीक्षण, स्थानांतरण, बंधक, रखरखाव, वारंटी और गृह सुधार जैसे कार्यों में सहायता देते हैं। इन सेवाओं को जोड़कर PORCH ग्राहकों के ऑनबोर्डिंग, सेवा अनुरोधों और घर के स्वामित्व तथा घर खरीदने के अनुभव के अन्य पहलुओं को सरल बनाने में मदद करती है। इसकी भर्ती से जुड़ा संदर्भ बीमा, सॉफ़्टवेयर और घरेलू सेवाओं के क्षेत्रों में काम करने वाली एक छोटी टीम को दर्शाता है।

FlexFund Support Representative - Remote India

Support FlexFund clients with inquiries, order processing, and data accuracy for Porch’s home software and insurance platform. This full-time remote India role follows U.S. Central Time business hours.

विवरण

  • Assist clients throughout the transaction lifecycle by answering questions and guiding them through required processes
  • Review incoming requests and identify appropriate resolutions
  • Oversee order workflows from creation through completion, ensuring timely and accurate processing
  • Maintain accurate order information across internal systems
  • Identify, investigate, document, and escalate system bugs and operational issues promptly
  • Work with clients and internal teams to resolve order-related concerns

आवश्यकताएँ

  • At least one year of customer service or technical support experience is preferred
  • Demonstrated attention to detail and accurate data-entry skills
  • Ability to work in a fast-paced environment while meeting strict deadlines
  • Effective multitasking and time-management abilities
  • Comfort navigating multiple systems, including CRM and reporting tools
  • Strong written and verbal communication skills
  • Prior experience working with U.S.-based business teams
  • Complete tickets received on a daily, weekly, and monthly basis
  • Resolve tickets within one business day
  • Reliable and consistent availability during scheduled working hours
  • Accurate and complete work that meets QA standards
  • Positive satisfaction results from agents and clients
  • Full ongoing availability overlapping with Porch’s U.S. Central Time business hours, from 11:30 PM to 7:00 AM IST

लाभ

  • Medical insurance
  • Accident insurance
  • Retiral benefits
  • 12 company-paid holidays
  • 2 flexible holidays
  • Privilege or earned leave
  • Casual and sick leave
  • Paid maternity and paternity leave
  • Weekly wellness events
  • Night shift allowance according to company policy

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