PORCH 💚
PORCH 💚
PORCH 💚 — үй қызметтері экожүйесіне арналған бағдарламалық жасақтама мен қызметтер әзірлейтін сақтандыру технологиялары компаниясы. Оның құралдары тексеру, көшу, ипотека, техникалық қызмет көрсету, кепілдіктер және үйді жақсарту бағыттарында үй қызметтері мамандарына, коммуналдық қызмет жеткізушілеріне, жылжымайтын мүлік жөніндегі топтарға, үй иелеріне және басқа да серіктестерге қолдау көрсетеді. Осы қызметтерді байланыстыру арқылы PORCH 💚 клиенттерді қабылдау үдерісін, қызмет көрсету өтініштерін және үй иелену мен үй сатып алу тәжірибесінің басқа да кезеңдерін жеңілдетуге көмектеседі. Компанияның жұмысқа қабылдау контексті сақтандыру, бағдарламалық жасақтама және үй қызметтері салаларында жұмыс істейтін шағын топты көрсетеді.

FlexFund Support Representative - Remote India

Support FlexFund clients with inquiries, order processing, and data accuracy for Porch’s home software and insurance platform. This full-time remote India role follows U.S. Central Time business hours.

Сипаттама

  • Assist clients throughout the transaction lifecycle by answering questions and guiding them through required processes
  • Review incoming requests and identify appropriate resolutions
  • Oversee order workflows from creation through completion, ensuring timely and accurate processing
  • Maintain accurate order information across internal systems
  • Identify, investigate, document, and escalate system bugs and operational issues promptly
  • Work with clients and internal teams to resolve order-related concerns

Талаптар

  • At least one year of customer service or technical support experience is preferred
  • Demonstrated attention to detail and accurate data-entry skills
  • Ability to work in a fast-paced environment while meeting strict deadlines
  • Effective multitasking and time-management abilities
  • Comfort navigating multiple systems, including CRM and reporting tools
  • Strong written and verbal communication skills
  • Prior experience working with U.S.-based business teams
  • Complete tickets received on a daily, weekly, and monthly basis
  • Resolve tickets within one business day
  • Reliable and consistent availability during scheduled working hours
  • Accurate and complete work that meets QA standards
  • Positive satisfaction results from agents and clients
  • Full ongoing availability overlapping with Porch’s U.S. Central Time business hours, from 11:30 PM to 7:00 AM IST

Артықшылықтар

  • Medical insurance
  • Accident insurance
  • Retiral benefits
  • 12 company-paid holidays
  • 2 flexible holidays
  • Privilege or earned leave
  • Casual and sick leave
  • Paid maternity and paternity leave
  • Weekly wellness events
  • Night shift allowance according to company policy

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