PORCH 💚
PORCH 💚
PORCH 💚 is an insurance technology company building software and services for the home services ecosystem. Its tools support home professionals, utility providers, real estate teams, homeowners, and related partners across inspections, moving, mortgages, maintenance, warranties, and home improvement. By connecting these services, PORCH helps simplify customer onboarding, service requests, and other parts of the homeownership and home-buying experience. Its hiring context reflects a small team working across insurance, software, and home services.

FlexFund Support Representative - Remote India

Support FlexFund clients with inquiries, order processing, and data accuracy for Porch’s home software and insurance platform. This full-time remote India role follows U.S. Central Time business hours.

Description

  • Assist clients throughout the transaction lifecycle by answering questions and guiding them through required processes
  • Review incoming requests and identify appropriate resolutions
  • Oversee order workflows from creation through completion, ensuring timely and accurate processing
  • Maintain accurate order information across internal systems
  • Identify, investigate, document, and escalate system bugs and operational issues promptly
  • Work with clients and internal teams to resolve order-related concerns

Requirements

  • At least one year of customer service or technical support experience is preferred
  • Demonstrated attention to detail and accurate data-entry skills
  • Ability to work in a fast-paced environment while meeting strict deadlines
  • Effective multitasking and time-management abilities
  • Comfort navigating multiple systems, including CRM and reporting tools
  • Strong written and verbal communication skills
  • Prior experience working with U.S.-based business teams
  • Complete tickets received on a daily, weekly, and monthly basis
  • Resolve tickets within one business day
  • Reliable and consistent availability during scheduled working hours
  • Accurate and complete work that meets QA standards
  • Positive satisfaction results from agents and clients
  • Full ongoing availability overlapping with Porch’s U.S. Central Time business hours, from 11:30 PM to 7:00 AM IST

Benefits

  • Medical insurance
  • Accident insurance
  • Retiral benefits
  • 12 company-paid holidays
  • 2 flexible holidays
  • Privilege or earned leave
  • Casual and sick leave
  • Paid maternity and paternity leave
  • Weekly wellness events
  • Night shift allowance according to company policy

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