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GLORY
GLORY
5.001 – 10.000 Angajați
Sponsor pentru viza H1BConsultanțăLogisticăMarketing
GLORY dezvoltă soluții de tehnologie a numerarului pentru instituții financiare, comercianți cu amănuntul, companii din industria jocurilor de noroc și operatori de transport al numerarului. Portofoliul său include reciclatoare de numerar, chioșcuri de autoservire, sisteme de puncte de vânzare și instrumente de gestionare a numerarului, concepute pentru automatizarea proceselor de manipulare în magazine, centre de numerar și în întregul lanț de numerar din retail. Activitatea companiei se concentrează pe sprijinirea organizațiilor în gestionarea numerarului într-un mod mai eficient și mai sigur, susținând în același timp servicii consecvente pentru clienți și performanța operațională.
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Field Service Engineer at GLORY – UK Remote

Maintain and support customer electro-mechanical technology across South Birmingham and North Worcestershire. The role covers planned maintenance, Windows diagnostics, networking, installations, and priority service callouts.

GBRegatul UnitRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăInginer de teren

Descriere

  • Complete planned maintenance, installations, upgrades, and priority visits for urgent customer issues
  • Identify and resolve faults using symptoms, logs, data, root-cause analysis, and corrective fixes
  • Use a Windows laptop to run service tools, review logs, apply updates and configurations, and record actions
  • Handle network connectivity tasks, including LAN connections, IP settings, basic troubleshooting, and device-interface access
  • Repair and maintain electro-mechanical equipment such as modules, sensors, motors, transport mechanisms, and power components
  • Perform preventative maintenance to reduce downtime and strengthen equipment reliability
  • Keep customers informed and establish clear expectations throughout service visits
  • Record completed work, parts used, findings, and recommended next steps accurately
  • Escalate complex issues to technical support with relevant evidence, logs, and fault details
  • Meet agreed SLAs by prioritising urgent work with scheduling and technical teams to support first-time fixes and limit disruption
  • Organise your workload independently while reporting to the Field Service Manager

Cerințe

  • Demonstrated field service experience in a customer-facing environment, ideally with ATMs, printers or MFDs, EPOS systems, kiosks, vending equipment, security systems, cash-handling technology, or similar products
  • Strong diagnostic and fault-finding skills across electro-mechanical systems
  • Confident use of Windows laptops for diagnostics, reporting, and communication
  • Practical networking knowledge covering LAN or Ethernet, IP addressing, connectivity checks, and device-interface access
  • Excellent written and verbal customer service and communication skills
  • Ability to plan and manage each day according to priorities and workload in coordination with the Regional Service Controller
  • Full UK driving licence
  • Ability to configure a static IP, access a router or switch, investigate connection failures, and apply basic networking knowledge
  • Experience working to SLAs and handling high-priority callouts is desirable
  • Understanding of field health and safety practices is desirable
  • Experience with hardware or software upgrades, device configuration, or remote support tools is desirable
  • Coaching or mentoring experience is desirable

Beneficii

  • 25 days of annual leave plus bank holidays, with the option to purchase up to five additional days
  • Company car
  • Company pension scheme
  • Continuing training and professional development
  • Private medical insurance for employees, with enhanced family membership available to purchase
  • Dental insurance for employees
  • Life assurance
  • Income protection scheme
  • Employee assistance programme
  • Wellbeing events and access to Mental Health First Aiders
  • Employee benefits portal with a wide range of retail discounts
  • Company vehicle

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