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MAG (Airports Group)
MAG (Airports Group)
5.001 – 10.000 Angajați
CălătoriiConsultanțăLogistică
MAG (Airports Group) operează Aeroportul Manchester și alte aeroporturi din Regatul Unit, combinând administrarea aeroporturilor cu servicii de călătorie orientate către pasageri. Activitatea sa acoperă domenii precum parcarea, saloanele aeroportuare, asistența pentru călătorii, serviciile de securitate FastTrack și TimeSlot, precum și rezervările online pentru zboruri, parcare și hoteluri din apropierea aeroporturilor. Cu o echipă numeroasă, MAG reunește expertiză în călătorii, logistică și servicii de consultanță conexe pentru a sprijini fluxul pasagerilor și operarea zilnică a aeroporturilor importante.
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Locurile de muncă ale companiei

Deskside Engineer - London Stansted Airport

Provide hands-on deskside IT support across London Stansted Airport, resolving end-user issues and service requests. The role covers Microsoft 365, Azure, Windows devices, account administration, incidents, and technical troubleshooting.

GBRegatul UnitLa sediuNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăInginer
Azure

Descriere

  • Handle incidents and service requests to minimise disruption to IT services.
  • Deliver technical support in line with agreed service-level targets.
  • Provide face-to-face technical assistance and resolution for airport end users.
  • Support desktops, laptops, tablets, mobile devices, and other end-user technologies.
  • Administer user accounts across relevant systems, including Microsoft 365 and Azure.
  • Diagnose and resolve hardware, software, and operating-system problems.
  • Support third-party suppliers with fault investigation and resolution when needed.
  • Follow documented processes, policies, and procedures to maintain consistent service quality.
  • Escalate issues that may affect service delivery to the Technical Support Team Leader.
  • Promote a safe working environment and comply with all health and safety requirements.

Cerințe

  • Hands-on experience supporting Windows 10 and Windows 11 environments.
  • Working knowledge of Microsoft Office and Microsoft 365 applications.
  • Experience administering user accounts in Active Directory.
  • Familiarity with Azure administration.
  • Experience using device deployment and support tools such as SCCM.
  • Proven ability to troubleshoot desktop, laptop, and mobile-device issues.
  • Strong communication skills and a customer-focused approach.
  • Ability to prioritise workloads and manage multiple tasks efficiently.
  • Logical, methodical approach to troubleshooting and problem-solving.
  • ITIL Foundation certification or equivalent practical experience.
  • Experience in deskside support, IT support, or service desk operations, or a strong technical background in a hands-on support role.

Beneficii

  • Flexible company pension plan with contribution options of up to 8%.
  • 24 days of annual leave plus bank holidays.
  • Free parking.
  • Subsidised public transport.
  • Access to a wide range of company discounts.
  • Two paid volunteering days per year.
  • Free Virtual GP service available 24 hours a day, seven days a week.
  • Care Concierge service.

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