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SUNPAN
SUNPAN
51 – 200 Angajați
Industria prelucrătoareLogisticăOspitalitate
SUNPAN este o companie cu sediul în Toronto, specializată în designul, importul și vânzarea cu ridicata de mobilier pentru spații rezidențiale, comerciale și de ospitalitate. Portofoliul său include mobilier modern, destinat proiectelor, disponibil din stoc sau realizat la comandă, susținut de showroomuri, o rețea de distribuitori și un program comercial pentru designeri de interior și comercianți cu amănuntul. SUNPAN ajunge la clienți prin distribuitori și prin magazinul său de comerț electronic, oferind servicii precum livrarea cu servicii complete și punând accent pe materiale și practici orientate către sustenabilitate. Activitatea companiei acoperă producția de mobilier, logistica și ospitalitatea.
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Locurile de muncă ale companiei

Customer Success Representative

Manage customer accounts, orders, payments, and delivery concerns for SUNPAN, a global trade-only furniture brand. Partner with internal teams to provide accurate, timely, and seamless customer service.

CACanada
52.000 $ – 55.000 $ / an
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Oversee customer accounts across assigned territories.
  • Answer incoming calls, emails, and customer questions promptly and professionally.
  • Enter and process customer orders accurately and efficiently.
  • Monitor orders through completion to meet customer needs and delivery schedules.
  • Track orders from entry to delivery, identifying delays early and coordinating resolutions with the warehouse.
  • Follow up on backordered products, pending updates, and other outstanding order items.
  • Collect customer payments by credit card, wire transfer, and cheque.
  • Address customer concerns and conflicts with patience, empathy, and professionalism.
  • Review account records to confirm information is accurate and complete.
  • Communicate and coordinate effectively with cross-functional teams.
  • Take on other duties assigned by the Customer Service Manager or management.

Cerințe

  • At least three years of experience in customer service or client service roles.
  • Order management experience is preferred.
  • Proficiency with Microsoft Office applications.
  • Strong written and verbal communication abilities.
  • Excellent interpersonal skills and the ability to develop positive customer relationships.
  • Highly organized and capable of managing multiple priorities at once.
  • Efficient, detail-focused, and proactive in planning and completing work.
  • Service-oriented with exceptional attention to detail.
  • Able to work effectively in a fast-paced environment.
  • SAP experience is an asset.
  • Energetic, positive, collaborative, and focused on finding solutions.

Beneficii

  • Generous paid time off, including vacation, personal and sick days, plus a birthday day off.
  • RRSP matching to support long-term financial planning.
  • Health Spending Account for added flexibility in managing health and wellness expenses.
  • Extended health coverage including medical, dental, vision, and paramedical care.
  • Employee discounts on eligible products.
  • On-site parking where applicable.
  • Recognition as a Certified Great Place to Work for four consecutive years.
  • Team-building activities and social events.
  • Monthly sales bonus subject to the terms of the monthly bonus plan.

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