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SUNPAN टोरंटो स्थित फर्नीचर डिज़ाइन, आयात और थोक बिक्री करने वाली कंपनी है, जो आवासीय, वाणिज्यिक और आतिथ्य क्षेत्रों की सेवा करती है। इसके पोर्टफोलियो में आधुनिक, कॉन्ट्रैक्ट-ग्रेड फर्नीचर शामिल है, जो स्टॉक से उपलब्ध होता है या ऑर्डर पर तैयार किया जाता है। कंपनी शोरूम, डीलर नेटवर्क तथा इंटीरियर डिज़ाइनरों और खुदरा विक्रेताओं के लिए ट्रेड प्रोग्राम के माध्यम से सहायता प्रदान करती है। SUNPAN डीलरों और अपने ई-कॉमर्स स्टोरफ्रंट के जरिए ग्राहकों तक पहुंचती है तथा व्हाइट-ग्लव डिलीवरी जैसी सेवाएं देती है। कंपनी स्थिरता को ध्यान में रखकर चुनी गई सामग्रियों और प्रक्रियाओं पर जोर देती है, और इसका कार्य फर्नीचर निर्माण, लॉजिस्टिक्स तथा आतिथ्य क्षेत्रों तक फैला है।
Customer Success Representative
Manage customer accounts, orders, payments, and delivery concerns for SUNPAN, a global trade-only furniture brand. Partner with internal teams to provide accurate, timely, and seamless customer service.
कनाडा$52,000 – $55,000 / वर्ष
हाइब्रिडपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधकविवरण
- Oversee customer accounts across assigned territories.
- Answer incoming calls, emails, and customer questions promptly and professionally.
- Enter and process customer orders accurately and efficiently.
- Monitor orders through completion to meet customer needs and delivery schedules.
- Track orders from entry to delivery, identifying delays early and coordinating resolutions with the warehouse.
- Follow up on backordered products, pending updates, and other outstanding order items.
- Collect customer payments by credit card, wire transfer, and cheque.
- Address customer concerns and conflicts with patience, empathy, and professionalism.
- Review account records to confirm information is accurate and complete.
- Communicate and coordinate effectively with cross-functional teams.
- Take on other duties assigned by the Customer Service Manager or management.
आवश्यकताएँ
- At least three years of experience in customer service or client service roles.
- Order management experience is preferred.
- Proficiency with Microsoft Office applications.
- Strong written and verbal communication abilities.
- Excellent interpersonal skills and the ability to develop positive customer relationships.
- Highly organized and capable of managing multiple priorities at once.
- Efficient, detail-focused, and proactive in planning and completing work.
- Service-oriented with exceptional attention to detail.
- Able to work effectively in a fast-paced environment.
- SAP experience is an asset.
- Energetic, positive, collaborative, and focused on finding solutions.
लाभ
- Generous paid time off, including vacation, personal and sick days, plus a birthday day off.
- RRSP matching to support long-term financial planning.
- Health Spending Account for added flexibility in managing health and wellness expenses.
- Extended health coverage including medical, dental, vision, and paramedical care.
- Employee discounts on eligible products.
- On-site parking where applicable.
- Recognition as a Certified Great Place to Work for four consecutive years.
- Team-building activities and social events.
- Monthly sales bonus subject to the terms of the monthly bonus plan.
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