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Investigate backend, database, API, and integration issues for SupportYourApp’s global clients. Resolve technical incidents remotely and escalate complex cases to Engineering.
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Collections Specialist
Manage customer accounts, collections, disputes, credit holds, and cash application for Emerson’s automation technology business. Support forecasting, reporting, and audit activities.
विवरण
- Oversee a portfolio of strategic, trading partner, intercompany, and end-customer accounts.
- Track collection activity, outstanding and aging balances, and payment status.
- Prepare and send monthly statements of account.
- Pursue customer payments with reminder calls and emails, following up on overdue amounts.
- Develop working relationships with customer Accounts Payable contacts and internal stakeholders.
- Handle questions about balances, invoices, payment status, and collection matters.
- Update the Team Leader and/or Functional Manager on payment issues, collection concerns, and account developments.
- Identify, record, review, track, and resolve customer disputes.
- Work with business partners to address disputes and escalate those that remain unresolved.
- Assess accounts for projected collection risks and potential payment delays.
- Recommend credit holds and request their release once payment is confirmed.
- Contribute to annual and midyear credit reviews using customers’ payment histories and behavior.
- Support cash application by reviewing payments and remittance advice and supplying invoice details and supporting documents.
- Coordinate advance payments and invoice requirements with Business Units.
- Identify payment allocation problems and recommend refunds or credit note offsets.
- Keep customer reports current on a daily, weekly, and monthly basis.
- Supply account details and documents for annual audits.
- Assist with balance confirmations and other audit activities.
आवश्यकताएँ
- Experience overseeing customer accounts and carrying out collections work.
- Understanding of credit and collections procedures.
- Ability to assess account balances, invoices, payment status, and aging balances.
- Ability to prepare and communicate monthly statements of account.
- Ability to handle and resolve customer disputes.
- Ability to evaluate payment risks and recommend credit hold actions.
- Ability to assist with cash application and payment allocation.
- Ability to keep reports, documentation, and audit records accurate.
- Ability to build effective working relationships with customer Accounts Payable contacts and internal stakeholders.
- Ability to communicate issues and escalate concerns under established procedures.
लाभ
- Employee development programs.
- Equitable opportunities.
- Commitment to diversity and inclusion.
- Accessibility assistance or accommodations for applicants with disabilities.
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