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Emerson
Emerson
H1B Visa SponsorConsultingFood & BeverageManufacturing
Emerson is a global technology, software, and engineering company with expertise in automation and advanced industrial solutions. Its work spans manufacturing, consulting, and food and beverage, supporting organizations that aim to operate more safely, efficiently, intelligently, and sustainably. Emerson also emphasizes environmental, social, and governance priorities, alongside diversity, equity, inclusion, community engagement, and STEM initiatives. For professionals exploring opportunities in industrial technology and engineering, the company brings together a broad international workforce focused on solving complex operational challenges.
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Collections Specialist

Manage customer accounts, collections, disputes, credit holds, and cash application for Emerson’s automation technology business. Support forecasting, reporting, and audit activities.

PHPhilippinesHybridFull-timeMiddleSeniorEnglish RequiredCollections

Description

  • Oversee a portfolio of strategic, trading partner, intercompany, and end-customer accounts.
  • Track collection activity, outstanding and aging balances, and payment status.
  • Prepare and send monthly statements of account.
  • Pursue customer payments with reminder calls and emails, following up on overdue amounts.
  • Develop working relationships with customer Accounts Payable contacts and internal stakeholders.
  • Handle questions about balances, invoices, payment status, and collection matters.
  • Update the Team Leader and/or Functional Manager on payment issues, collection concerns, and account developments.
  • Identify, record, review, track, and resolve customer disputes.
  • Work with business partners to address disputes and escalate those that remain unresolved.
  • Assess accounts for projected collection risks and potential payment delays.
  • Recommend credit holds and request their release once payment is confirmed.
  • Contribute to annual and midyear credit reviews using customers’ payment histories and behavior.
  • Support cash application by reviewing payments and remittance advice and supplying invoice details and supporting documents.
  • Coordinate advance payments and invoice requirements with Business Units.
  • Identify payment allocation problems and recommend refunds or credit note offsets.
  • Keep customer reports current on a daily, weekly, and monthly basis.
  • Supply account details and documents for annual audits.
  • Assist with balance confirmations and other audit activities.

Requirements

  • Experience overseeing customer accounts and carrying out collections work.
  • Understanding of credit and collections procedures.
  • Ability to assess account balances, invoices, payment status, and aging balances.
  • Ability to prepare and communicate monthly statements of account.
  • Ability to handle and resolve customer disputes.
  • Ability to evaluate payment risks and recommend credit hold actions.
  • Ability to assist with cash application and payment allocation.
  • Ability to keep reports, documentation, and audit records accurate.
  • Ability to build effective working relationships with customer Accounts Payable contacts and internal stakeholders.
  • Ability to communicate issues and escalate concerns under established procedures.

Benefits

  • Employee development programs.
  • Equitable opportunities.
  • Commitment to diversity and inclusion.
  • Accessibility assistance or accommodations for applicants with disabilities.

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