Senior Executive, Data Analytics – Gurugram (Hybrid)
EXL
Analyze data, build decision-support dashboards, and improve data quality while leading small analytics projects in Gurugram.
Deschide
Chemist Warehouse este o companie de retail farmaceutic care operează în Australia și Noua Zeelandă. Magazinele sale oferă o gamă largă de produse pentru sănătate, produse farmaceutice și articole de înfrumusețare, punând accent pe prețuri competitive și servicii pentru clienți. Cu peste 20.000 de angajați, Chemist Warehouse oferă oportunități de carieră în magazinele sale și în cadrul operațiunilor sale comerciale extinse.
Customer Service Systems Analyst
Improve chatbot, AI and self-service platforms for Chemist Warehouse’s pharmacy and retail operations in Australia. Focus on system reliability, automation and smoother customer journeys.
Descriere
- Manage customer service systems, knowledge bases, chatbot flows and automation processes.
- Keep configurations accurate and systems operating reliably.
- Track system performance and analyse customer interaction data.
- Resolve issues and coordinate testing, releases and enhancements with internal teams and vendors.
- Find and deliver improvements to digital journeys, system integrations, data quality and self-service tools.
- Help optimise and enhance chatbot, AI and self-service platforms.
- Improve efficiency, customer experience, automation, contact demand and end-to-end customer journeys.
Cerințe
- Experience with customer experience systems, CRM platforms, digital channels or contact centre technology.
- Familiarity with chatbot, AI or automation tools.
- Strong analytical, problem-solving and organisational abilities.
- Ability to interpret data and turn insights into practical system improvements.
- Strong communication and stakeholder engagement skills.
- Careful attention to detail.
- A proactive approach to continuous improvement in a changing technology environment.
Beneficii
- Access to learning and development, including in-house leadership courses and the Women In Leadership program.
- Annual salary reviews based on performance.
- Work from home one day each week.
- Six weeks of paid parental leave for primary carers.
- One week of paid parental leave for secondary carers.
- Team discounts on products through Flare.
- Corporate offers on Bupa health insurance premiums.
- Banking benefits with CommBank.
- Novated leasing.
- Chemist Warehouse pharmacy team member discount card.
- Confidential Employee Assistance Program services.
- Subsidised onsite canteen.
- Complimentary shuttle bus between nearby train stations and the Preston Support Office.
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