Chemist Warehouse
Chemist Warehouse
Chemist Warehouse ऑस्ट्रेलिया और न्यूज़ीलैंड में संचालित होने वाली एक फार्मेसी रिटेल कंपनी है। इसके स्टोर स्वास्थ्य, दवाइयों और सौंदर्य उत्पादों की विस्तृत श्रृंखला पेश करते हैं, जिसमें प्रतिस्पर्धी कीमतों और ग्राहक सेवा पर ध्यान दिया जाता है। 20,000 से अधिक कर्मचारियों के साथ, Chemist Warehouse अपने रिटेल और व्यापक व्यावसायिक संचालन में करियर के अवसर प्रदान करता है।

Customer Service Systems Analyst

Improve chatbot, AI and self-service platforms for Chemist Warehouse’s pharmacy and retail operations in Australia. Focus on system reliability, automation and smoother customer journeys.

विवरण

  • Manage customer service systems, knowledge bases, chatbot flows and automation processes.
  • Keep configurations accurate and systems operating reliably.
  • Track system performance and analyse customer interaction data.
  • Resolve issues and coordinate testing, releases and enhancements with internal teams and vendors.
  • Find and deliver improvements to digital journeys, system integrations, data quality and self-service tools.
  • Help optimise and enhance chatbot, AI and self-service platforms.
  • Improve efficiency, customer experience, automation, contact demand and end-to-end customer journeys.

आवश्यकताएँ

  • Experience with customer experience systems, CRM platforms, digital channels or contact centre technology.
  • Familiarity with chatbot, AI or automation tools.
  • Strong analytical, problem-solving and organisational abilities.
  • Ability to interpret data and turn insights into practical system improvements.
  • Strong communication and stakeholder engagement skills.
  • Careful attention to detail.
  • A proactive approach to continuous improvement in a changing technology environment.

लाभ

  • Access to learning and development, including in-house leadership courses and the Women In Leadership program.
  • Annual salary reviews based on performance.
  • Work from home one day each week.
  • Six weeks of paid parental leave for primary carers.
  • One week of paid parental leave for secondary carers.
  • Team discounts on products through Flare.
  • Corporate offers on Bupa health insurance premiums.
  • Banking benefits with CommBank.
  • Novated leasing.
  • Chemist Warehouse pharmacy team member discount card.
  • Confidential Employee Assistance Program services.
  • Subsidised onsite canteen.
  • Complimentary shuttle bus between nearby train stations and the Preston Support Office.

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