DSV - Global Transport and Logistics
DSV - Global Transport and Logistics
DSV - Global Transport and Logistics este o companie globală de expediții și logistică, care ajută companiile să transporte, să depoziteze și să gestioneze mărfuri prin rețele aeriene, maritime, rutiere și feroviare. Serviciile sale includ logistică pe bază de contract, depozitare și suport pentru lanțul de aprovizionare, completate de instrumente digitale precum myDSV, urmărirea transporturilor și conectivitatea prin API sau EDI pentru rezervări și vizibilitate. DSV deservește sectoare precum industria auto, sănătatea, industria aerospațială și bunurile de consum, printr-o rețea internațională extinsă axată pe eficiență operațională, inovație și soluții logistice mai sustenabile.

Customer Service Agent – DSV Logistics

Handle customer questions, orders, complaints, inventory checks, and shipping updates. Support DSV’s transport and logistics operations in Innisfil.

Descriere

  • Respond to customer questions and complaints, including inquiries about inventory and order status
  • Prepare work order paperwork and information, checking orders for special requests
  • Review bills, computer printouts, bills of lading, related documents, and correspondence
  • Notify customers by mail, email, or phone about shipping dates, expected delays, and other updates
  • Coordinate account activities with colleagues across departments
  • Escalate customer feedback and signs of dissatisfaction to management
  • Keep damage records and back-order logs up to date
  • Monitor on-time shipments
  • Create reports on customer service activity
  • Maintain inventory accuracy and help with physical stock counts
  • Compile and organize data, checking it for accuracy
  • Direct incoming customer orders to the appropriate channels
  • Provide backup coverage for accounts beyond the primary account

Cerințe

  • College diploma
  • At least one year of customer service experience and warehouse experience
  • Basic computer skills
  • Basic math skills
  • Ability to work at 3570 Blundell Court, Innisfil, Ontario, L9S 0T7

Beneficii

  • Benefits eligibility based on experience and internal equity
  • Inclusive workplace with recruitment accommodations available for candidates with disabilities

Locuri de muncă similare

Sikla GmbH

Customer and Sales Support Specialist

Sikla GmbH

Support Sikla UK’s technical modular support systems business in Milton Keynes, handling customer and sales enquiries from quotation through delivery. Coordinate orders, documentation, logistics, and ERP administration with customers and internal teams.

Deschide
Newstel Worldwide

Part-Time Danish-Speaking Customer Service Agent (Portugal, Remote)

Newstel Worldwide

Provide remote customer support in Danish for Newstel’s multilingual BPO customers while meeting service and quality targets. This part-time role covers email, chat and phone enquiries from Portugal.

Deschide
Thermo Fisher Scientific

Senior Clarity PPM Systems Developer

Thermo Fisher Scientific

Lead development and support for Thermo Fisher Scientific’s Clarity PPM platform, including integrations, upgrades, and production releases. Provide advanced troubleshooting, technical governance, mentoring, and SOX-compliant operations.

Deschide