DSV - Global Transport and Logistics
DSV - Global Transport and Logistics
DSV - Global Transport and Logistics yra pasaulinė krovinių ekspedijavimo ir logistikos įmonė, padedanti verslui gabenti, sandėliuoti ir valdyti prekes oro, jūrų, kelių ir geležinkelių tinklais. Įmonės paslaugos apima sutartinę logistiką, sandėliavimą ir tiekimo grandinės palaikymą, taip pat skaitmeninius įrankius, tokius kaip „myDSV“, siuntų sekimas ir API arba EDI sąsajos užsakymams bei informacijai apie siuntas. DSV aptarnauja automobilių, sveikatos priežiūros, aviacijos ir kosmoso bei vartojimo prekių sektorius. Platus tarptautinis tinklas orientuotas į veiklos efektyvumą, inovacijas ir tvaresnę logistiką.

Customer Service Agent – DSV Logistics

Handle customer questions, orders, complaints, inventory checks, and shipping updates. Support DSV’s transport and logistics operations in Innisfil.

Aprašymas

  • Respond to customer questions and complaints, including inquiries about inventory and order status
  • Prepare work order paperwork and information, checking orders for special requests
  • Review bills, computer printouts, bills of lading, related documents, and correspondence
  • Notify customers by mail, email, or phone about shipping dates, expected delays, and other updates
  • Coordinate account activities with colleagues across departments
  • Escalate customer feedback and signs of dissatisfaction to management
  • Keep damage records and back-order logs up to date
  • Monitor on-time shipments
  • Create reports on customer service activity
  • Maintain inventory accuracy and help with physical stock counts
  • Compile and organize data, checking it for accuracy
  • Direct incoming customer orders to the appropriate channels
  • Provide backup coverage for accounts beyond the primary account

Reikalavimai

  • College diploma
  • At least one year of customer service experience and warehouse experience
  • Basic computer skills
  • Basic math skills
  • Ability to work at 3570 Blundell Court, Innisfil, Ontario, L9S 0T7

Privalumai

  • Benefits eligibility based on experience and internal equity
  • Inclusive workplace with recruitment accommodations available for candidates with disabilities

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