DSV - Global Transport and Logistics
DSV - Global Transport and Logistics
DSV - Global Transport and Logistics एक वैश्विक माल ढुलाई और लॉजिस्टिक्स कंपनी है, जो व्यवसायों को हवाई, समुद्री, सड़क और रेल नेटवर्क के माध्यम से सामान ले जाने, संग्रहीत करने और प्रबंधित करने में सहायता करती है। इसकी सेवाओं में कॉन्ट्रैक्ट लॉजिस्टिक्स, वेयरहाउसिंग और सप्लाई-चेन सहायता शामिल हैं, जिन्हें myDSV, शिपमेंट ट्रैकिंग तथा बुकिंग और दृश्यता के लिए API या EDI कनेक्टिविटी जैसे डिजिटल टूल्स से बेहतर बनाया गया है। DSV ऑटोमोटिव, हेल्थकेयर, एयरोस्पेस और उपभोक्ता वस्तुओं सहित विभिन्न क्षेत्रों को सेवाएँ प्रदान करती है। इसका व्यापक अंतरराष्ट्रीय नेटवर्क परिचालन दक्षता, नवाचार और अधिक टिकाऊ लॉजिस्टिक्स पर केंद्रित है।

Customer Service Agent – DSV Logistics

Handle customer questions, orders, complaints, inventory checks, and shipping updates. Support DSV’s transport and logistics operations in Innisfil.

विवरण

  • Respond to customer questions and complaints, including inquiries about inventory and order status
  • Prepare work order paperwork and information, checking orders for special requests
  • Review bills, computer printouts, bills of lading, related documents, and correspondence
  • Notify customers by mail, email, or phone about shipping dates, expected delays, and other updates
  • Coordinate account activities with colleagues across departments
  • Escalate customer feedback and signs of dissatisfaction to management
  • Keep damage records and back-order logs up to date
  • Monitor on-time shipments
  • Create reports on customer service activity
  • Maintain inventory accuracy and help with physical stock counts
  • Compile and organize data, checking it for accuracy
  • Direct incoming customer orders to the appropriate channels
  • Provide backup coverage for accounts beyond the primary account

आवश्यकताएँ

  • College diploma
  • At least one year of customer service experience and warehouse experience
  • Basic computer skills
  • Basic math skills
  • Ability to work at 3570 Blundell Court, Innisfil, Ontario, L9S 0T7

लाभ

  • Benefits eligibility based on experience and internal equity
  • Inclusive workplace with recruitment accommodations available for candidates with disabilities

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