DSV - Global Transport and Logistics
DSV - Global Transport and Logistics
DSV - Global Transport and Logistics ir globāls kravu ekspedīcijas un loģistikas uzņēmums, kas palīdz uzņēmumiem pārvietot, uzglabāt un pārvaldīt preces gaisa, jūras, autoceļu un dzelzceļa tīklos. Uzņēmuma pakalpojumi ietver līgumloģistiku, noliktavu pakalpojumus un piegādes ķēdes atbalstu, kā arī digitālos rīkus, piemēram, myDSV, sūtījumu izsekošanu un API vai EDI savienojamību rezervāciju veikšanai un pārskatāmībai. DSV apkalpo tādas nozares kā autobūve, veselības aprūpe, aviācija un kosmosa nozare, kā arī patēriņa preces. Plašs starptautiskais tīkls ir vērsts uz darbības efektivitāti, inovācijām un ilgtspējīgāku loģistiku.

Customer Service Agent – DSV Logistics

Handle customer questions, orders, complaints, inventory checks, and shipping updates. Support DSV’s transport and logistics operations in Innisfil.

Apraksts

  • Respond to customer questions and complaints, including inquiries about inventory and order status
  • Prepare work order paperwork and information, checking orders for special requests
  • Review bills, computer printouts, bills of lading, related documents, and correspondence
  • Notify customers by mail, email, or phone about shipping dates, expected delays, and other updates
  • Coordinate account activities with colleagues across departments
  • Escalate customer feedback and signs of dissatisfaction to management
  • Keep damage records and back-order logs up to date
  • Monitor on-time shipments
  • Create reports on customer service activity
  • Maintain inventory accuracy and help with physical stock counts
  • Compile and organize data, checking it for accuracy
  • Direct incoming customer orders to the appropriate channels
  • Provide backup coverage for accounts beyond the primary account

Prasības

  • College diploma
  • At least one year of customer service experience and warehouse experience
  • Basic computer skills
  • Basic math skills
  • Ability to work at 3570 Blundell Court, Innisfil, Ontario, L9S 0T7

Priekšrocības

  • Benefits eligibility based on experience and internal equity
  • Inclusive workplace with recruitment accommodations available for candidates with disabilities

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