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HireHawk
HireHawk
11 – 50 Angajați
ConsultanțăLogisticăMarketing
HireHawk este un serviciu de recrutare care ajută companiile să își construiască echipe globale verificate în domeniile consultanței, logisticii și marketingului. Asistența sa completă pentru recrutare include planificarea forței de muncă, identificarea și evaluarea candidaților, angajarea, administrarea salariilor și conformitatea. Compania pune, de asemenea, accent pe o experiență simplificată pentru candidați, prin identificare rapidă și evaluare specifică rolului, sprijinind organizațiile pe măsură ce își dezvoltă echipele distribuite.
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Locurile de muncă ale companiei

Customer Operations Specialist - Mexico (Remote)

Manage order processing, pricing checks, cost validation, and customer data for a New York-based business. Support remote operations and progressively take on customer communications.

MXMexic
1.300 $ – 1.400 $ / lună
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăOperațiuni
ERP

Descriere

  • Accurately enter and review sales orders, confirming customer, product, pricing, and order details before processing.
  • Cross-check customer pricing against price lists, product costs, freight charges, warehouse expenses, and related data.
  • Spot pricing, cost, margin, and order discrepancies before they affect operations or customers.
  • Use percentages, cost, margin, multiplication, and division calculations to confirm order accuracy.
  • Investigate figures or information that appear inconsistent instead of processing them without review.
  • Escalate discrepancies and communicate proactively with relevant colleagues to resolve issues.
  • Process substantial volumes of order and operational data with speed and precision.
  • Respond professionally to customer inquiries by email as familiarity with the business develops.
  • Progressively manage occasional inbound and outbound customer calls after gaining confidence with the company’s products and processes.
  • Build a strong understanding of logistics, order management, pricing, and operational workflows to identify irregularities.

Cerințe

  • Experience in customer service, customer-facing work, or operational support.
  • Advanced English proficiency in speaking, writing, and reading.
  • Strong numerical ability, including confidence with percentages, costs, margins, multiplication, division, and basic business calculations.
  • Exceptional accuracy and attention to detail when reviewing orders, prices, costs, spreadsheets, and other business data.
  • Ability to identify unusual or incorrect figures and investigate them before proceeding.
  • Professional written communication skills and the confidence to ask questions or raise concerns when information is unclear.
  • Experience in accounting, banking, finance, order processing, or another data- and numbers-focused environment is desirable.
  • Experience entering or reviewing large volumes of sales orders or transactional data is desirable.
  • Prior exposure to logistics, warehousing, freight, or supply chain operations is desirable.
  • Experience using spreadsheets, order management tools, ERP systems, or comparable business software is desirable.
  • Experience communicating with customers or teams based in the United States is desirable.

Beneficii

  • Structured onboarding and support for professionals working remotely.

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