O cooperativă de credit deținută de membrii săi, care deservește persoane fizice și companii, în principal în Massachusetts. Serviciile sale bancare pentru persoane fizice și companii includ conturi de depozit, credite ipotecare, împrumuturi auto și personale, carduri de credit și finanțare pentru afaceri. Membrii au acces și la produse de asigurare, servicii bancare online și mobile, servicii în sucursale și la bancomate, resurse pentru bunăstare financiară și programe comunitare.
Collections Specialist
Recover delinquent loan balances at Liberty Bay Credit Union while helping members return accounts to good standing. The role combines collections, compliance, repossession coordination, and member service.
Descriere
- Track late and delinquent payments.
- Contact members about overdue, high-balance, and credit balance accounts by phone or correspondence.
- Discuss reasons for delinquency with members and help them make plans to bring accounts current.
- Create repayment workout plans and collect overdue balances.
- Notify co-signers when accounts become delinquent.
- Stay current on credit union collection policies, procedures, and applicable regulations.
- Use skip tracing to locate borrowers on loan accounts.
- Update borrower files and system records in the delinquent loan recovery system.
- Keep accurate records for repossessions, bankruptcy files, charge-off lists, and related matters.
- Research payroll deductions and accounts with delinquency status codes.
- Resolve title issues both manually and in the system.
- Process and track GAP and VSI claims.
- Assess when to settle or compromise balances and when to begin repossession proceedings.
- Coordinate with attorneys and agencies on collateral repossessions.
- Prepare account information for collection agencies and record agency receipts.
- Manage credit reporting disputes.
Cerințe
- At least two years of collections experience at a credit union or financial institution.
- Thorough knowledge of FDCPA, UDAAP, CFPB, TCPA, and collection best practices applicable to credit unions.
- Strong verbal communication, negotiation, and customer service skills.
- Ability to handle difficult situations calmly and professionally.
- Strong organization, results focus, attention to detail, and time management.
- Ability to prioritize and manage multiple tasks and requests.
- Ability to work independently and collaboratively.
- Interest in learning and professional growth.
- Strong computer skills.
- Skills in spreadsheets and document preparation.
- Google Workspace experience preferred.
Beneficii
- Employer-paid health care plan
- 401(k) retirement plan
- Life insurance
- Paid vacation, sick leave, and holidays
- Maternity and paternity leave
- Short- and long-term disability coverage
- Training and development
- Wellness resources