Liberty Bay Credit Union is a member-owned credit union serving individuals and businesses, primarily in Massachusetts. Its personal and business banking services include deposit accounts, mortgages, vehicle and personal loans, credit cards, and business financing. Members can also access insurance products, online and mobile banking, branch and ATM services, financial wellness resources, and community programs.
Collections Specialist
Recover delinquent loan balances at Liberty Bay Credit Union while helping members return accounts to good standing. The role combines collections, compliance, repossession coordination, and member service.
Сипаттама
- Track late and delinquent payments.
- Contact members about overdue, high-balance, and credit balance accounts by phone or correspondence.
- Discuss reasons for delinquency with members and help them make plans to bring accounts current.
- Create repayment workout plans and collect overdue balances.
- Notify co-signers when accounts become delinquent.
- Stay current on credit union collection policies, procedures, and applicable regulations.
- Use skip tracing to locate borrowers on loan accounts.
- Update borrower files and system records in the delinquent loan recovery system.
- Keep accurate records for repossessions, bankruptcy files, charge-off lists, and related matters.
- Research payroll deductions and accounts with delinquency status codes.
- Resolve title issues both manually and in the system.
- Process and track GAP and VSI claims.
- Assess when to settle or compromise balances and when to begin repossession proceedings.
- Coordinate with attorneys and agencies on collateral repossessions.
- Prepare account information for collection agencies and record agency receipts.
- Manage credit reporting disputes.
Талаптар
- At least two years of collections experience at a credit union or financial institution.
- Thorough knowledge of FDCPA, UDAAP, CFPB, TCPA, and collection best practices applicable to credit unions.
- Strong verbal communication, negotiation, and customer service skills.
- Ability to handle difficult situations calmly and professionally.
- Strong organization, results focus, attention to detail, and time management.
- Ability to prioritize and manage multiple tasks and requests.
- Ability to work independently and collaboratively.
- Interest in learning and professional growth.
- Strong computer skills.
- Skills in spreadsheets and document preparation.
- Google Workspace experience preferred.
Артықшылықтар
- Employer-paid health care plan
- 401(k) retirement plan
- Life insurance
- Paid vacation, sick leave, and holidays
- Maternity and paternity leave
- Short- and long-term disability coverage
- Training and development
- Wellness resources