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Winning Assistants LLC
Winning Assistants LLC
51 – 200 Angajați
ConsultanțăLogisticăMarketing
Winning Assistants LLC este o companie de recrutare și plasare de personal care pune în legătură medici, profesioniști din domeniul sănătății și proprietari de afaceri cu asistenți virtuali calificați dintr-un bazin global de talente. Serviciile sale de asistență conforme cu cerințele HIPAA acoperă activități administrative, gestionarea cabinetelor medicale, marketingul și serviciul pentru clienți, ajutând clienții să eficientizeze operațiunile zilnice, să controleze costurile și să dedice mai mult timp dezvoltării afacerii.
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Locurile de muncă ale companiei

Bilingual Spanish-English Medical Virtual Receptionist

Provide remote reception support for a California physical therapy practice focused on women’s pelvic health. Manage patient scheduling, intake, and communications in English and Spanish.

ARArgentinaCOColumbiaMXMexicSVEl SalvadorUSStatele Unite ale AmericiiVEVenezuela
10.400 $ – 12.480 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăBilingv

Descriere

  • Schedule evaluations, follow-ups, cancellations, and rescheduled visits in Jane App.
  • Proactively contact patients to arrange appointments and coordinate approved treatment visits.
  • Manage waitlists and fill openings caused by cancellations.
  • Follow up with patients who have authorized visits remaining but have not booked them.
  • Coordinate provider schedules and support scheduling as the practice grows.
  • Handle about 20 or more inbound calls each day, along with high-volume texts and outbound calls.
  • Respond to patient questions, missed calls, voicemails, and scheduling requests.
  • Explain appointment availability, booking procedures, and general practice policies.
  • Help schedule insurance-authorized visits, including Kaiser referrals.
  • Conduct outreach to support continuity of care and reduce missed scheduling opportunities.
  • Refer clinical questions or concerns to healthcare professionals.
  • Send patient intake forms, registration documents, and other required paperwork.
  • Track incomplete forms and follow up to ensure they are completed promptly.
  • Keep patient details and administrative records accurate in Jane App.
  • Coordinate authorization and administrative matters with office management and billing staff.
  • Maintain daily checklists, trackers, and follow-up records.
  • Spot missing patient information or documents and help prevent appointment delays.
  • Share updates on open tasks and escalate issues that need assistance.

Cerințe

  • Prior experience as a medical receptionist, healthcare virtual assistant, patient scheduling coordinator, or medical front desk specialist.
  • Practical experience with patient scheduling, appointment coordination, intake processing, and administrative follow-up.
  • Strong spoken and written English and Spanish communication skills.
  • Experience with an electronic health record (EHR) or healthcare practice management system.
  • Comfort handling high volumes of inbound and outbound calls, text messages, and voicemails.
  • Knowledge of HIPAA requirements, patient confidentiality, and sensitive medical information handling.
  • Strong organizational skills and ability to manage multiple responsibilities independently.
  • Confident, assertive, and compassionate communication with patients.
  • Initiative, problem-solving ability, and reliable follow-through without constant supervision.
  • Availability for the required Pacific Time schedule.
  • Ability to provide an NBI Clearance and/or Local Police Clearance background check before onboarding.
  • Availability for video meetings with the camera on when needed.
  • Reliable laptop or desktop computer.
  • Stable high-speed internet connection of at least 25 Mbps.
  • Noise-canceling headset.
  • Working webcam.
  • Quiet, professional workspace.
  • Professional proficiency in English and Spanish.
  • Relevant healthcare administration or front desk experience.

Beneficii

  • Dedicated HR and contractor support team.
  • Optional premium VPN access.
  • HIPAA and cybersecurity training and certification provided.
  • Top 1% virtual assistant performance training.
  • Client-approved U.S. holidays.
  • Client-approved paid or unpaid time off.
  • Access to tools and resources.
  • Optional performance-based incentives.
  • Optional contractor perks and client-approved allowances.

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Asistență medicalăB2BRecrutare
BRBraziliaCOColumbiaDORepublica DominicanăGTGuatemalaHNHondurasNINicaraguaSVEl SalvadorRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăBilingv
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Process referrals and insurance prior authorizations in eClinicalWorks for a U.S. primary care practice. Support patient scheduling, calls, intake, and front-desk operations remotely.

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