Diebold Nixdorf
Diebold Nixdorf
Diebold Nixdorf dezvoltă tehnologie pentru bănci, comercianți cu amănuntul și magazine alimentare, ajutându-i să modernizeze experiența clienților și operațiunile de zi cu zi. Portofoliul său include soluții scalabile, bazate pe inteligență artificială, platforme de asistență și servicii concepute pentru a răspunde cerințelor în schimbare din domeniul serviciilor financiare și al comerțului cu amănuntul. Compania pune, de asemenea, accent pe sustenabilitate și pe extinderea accesului la servicii financiare prin tehnologii mai eficiente și mai responsabile față de mediu.

Associate Field Service Technician in Ecuador (Remote)

Maintain and support Diebold Nixdorf banking and retail hardware and software across an assigned territory in Ecuador. Responsibilities include troubleshooting, repairs, installations, preventive maintenance, and customer training.

Descriere

  • Install, debug, and maintain product and component hardware and software, primarily at customer sites
  • Perform scheduled inspections, cleaning, routine servicing, and minor repairs throughout an assigned territory
  • Verify product operation, resolve identified problems, and escalate issues in line with established procedures
  • Schedule service visits, complete required documentation, and help customers understand the delivered service and product functionality
  • Build working knowledge of Field Service Technician methods and procedures
  • Use diagnostic equipment to identify hardware and software failures
  • Complete repairs at the hardware component level
  • Clean and adjust mechanical components as needed
  • Configure and install applicable software
  • Carry out preventive maintenance and routine inspections according to documented procedures
  • Replenish consumable supplies as instructed
  • Install, relocate, add, modify, and remove hardware and software products
  • Teach customers how to use and operate installed hardware and software
  • Support initiatives designed to meet agreed key performance indicators
  • Contribute to special projects as assigned

Cerințe

  • Relevant education or equivalent practical experience
  • One to two years of relevant field services experience, or an equivalent combination of education and experience
  • Strong written and verbal communication abilities
  • A driver's license and driving record meeting Diebold Nixdorf fleet standards

Beneficii

  • Equal opportunity employment and a commitment to workplace diversity
  • Regular hardware and software training through on-the-job, classroom, and web-based programs

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