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Brookdale este o companie din Statele Unite specializată în servicii rezidențiale pentru seniori, care operează comunități de locuințe ce oferă trai independent, trai asistat, îngrijire pentru tulburări de memorie și servicii de sprijin conexe. Activitatea sa îmbină îngrijirea, ospitalitatea și administrarea comunităților pentru a-i ajuta pe rezidenți să își mențină calitatea vieții și starea de bine. Cu peste 25.000 de angajați și mai mult de 570 de comunități în 41 de state, Brookdale angajează profesioniști în îngrijirea rezidenților, ospitalitate, servicii de alimentație, operațiuni și funcții corporative.
Accounts Receivable Specialist - Wisconsin Remote
Brookdale is hiring a remote Accounts Receivable Specialist in Wisconsin to manage billing inquiries, account audits, cash application, and dispute resolution. The role also supports accurate billing communication, discrepancy escalation, reporting reviews, and associate training.
Descriere
- Deliver customer service and resolve account issues for Brookdale customers and associates
- Investigate billing errors, disputes, cash application matters, and other account concerns through recurring audits
- Share accurate billing information with customers and business partners while supporting customer satisfaction
- Address account inquiries and escalate discrepancies that remain unresolved
- Help train associates on Accounts Receivable procedures, policies, and company platform functions
- Review daily, weekly, and monthly reports and queries to detect potential account issues
- Complete additional duties assigned by the supervisor
Cerințe
- High school diploma or GED
- At least one year of customer service experience in a blended call center setting
- Experience in a multichannel product environment preferred
- Working knowledge of general accounts receivable concepts and systems
- Proficiency with Microsoft Office applications, including Excel and Word
- Strong attention to detail, organization, and accuracy
- Effective verbal and written communication skills
- No certifications, licenses, or other special qualifications required
- Ability to lift up to 25 pounds
- Comfort interacting with coworkers, residents, and vendors
Beneficii
- Medical, dental, and vision insurance
- 401(k) plan
- Associate assistance program
- Employee discount program
- Referral program
- Early access to earned wages for hourly associates outside California
- Optional benefits including identity theft protection and pet insurance
- Paid time off
- Paid holidays
- Company-provided life insurance
- Adoption benefit
- Short- and long-term disability coverage
- Flexible Spending Accounts
- Health Savings Account
- Optional life and dependent life insurance
- Optional benefits including accident, critical illness, hospital indemnity, and legal plan coverage
- Tuition reimbursement
- Naturalization fee advances of up to $725 for qualified associates employed by Brookdale for at least one year
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