Embed izstrādā bezskaidras naudas norēķinu tehnoloģijas izklaides un viesmīlības nozarēm, apkalpojot atrakciju parkus, spēļu zāles un ģimeņu izklaides centrus. Uzņēmuma integrētais piedāvājums apvieno spēļu zāļu debetkaršu sistēmas, mobilos makus un pašapkalpošanās kioskus, palīdzot operatoriem pārvaldīt maksājumus un uzlabot viesu pieredzi. Uzņēmums dibināts 2001. gadā, un tam ir vairāk nekā divu desmitgažu pieredze maksājumu aparatūras un programmatūras savienošanā ar izklaides vietu ikdienas darbību.
Senior Ecommerce Specialist at Embed, Singapore Hybrid
Lead Embed’s global eCommerce roadmap and BigCommerce operations, improving conversion, analytics, and the online customer experience. Coordinate catalog governance, platform integrations, and cross-functional delivery across regional teams.
Apraksts
- Lead the global eCommerce roadmap, aligning platform capabilities and campaign schedules with commercial and go-to-market priorities.
- Use market research, competitor analysis, and customer insights to shape a prioritized pipeline of initiatives.
- Work with Procurement, Sales, Supply Chain, and Finance leaders to align eShop plans with broader business objectives.
- Coordinate offshore development vendors, overseeing scope, service turnaround, QA/UAT approval, and escalation of defects or delivery risks.
- Manage and optimize BigCommerce configuration and performance, including site structure, user experience, and checkout.
- Oversee the BigCommerce–NetSuite integration for order synchronization, automation, lead capture, and customer support workflows.
- Manage the eCommerce budget, forecasts, and platform KPIs, coordinating fixes and enhancements with website developers.
- Maintain accurate regional product catalogs, including listings, categories, attributes, pricing, and digital assets.
- Coordinate inventory information with Supply Chain and Operations, escalating stock risks that could affect fulfillment.
- Help deliver product launches, promotions, and seasonal campaigns.
- Lead conversion optimization through A/B tests, funnel analysis, and user experience improvements to increase conversion and average order value.
- Turn customer behavior and feedback into prioritized improvements to site usability, navigation, and the shopping journey.
- Develop and maintain the eShop performance dashboard and scorecard for monthly business reviews.
- Monitor and report revenue, conversion, traffic, and engagement metrics, and recommend actions to senior stakeholders.
- Serve as the eCommerce contact for Sales, Supply Chain, Procurement, Marketing, and Website Development.
- Provide eCommerce training and enablement for regional stakeholders and other relevant staff.
- Build a collaborative, effective team culture through knowledge sharing and continuous improvement.
- Report to the Global Director of eCommerce.
Prasības
- Demonstrated success managing eCommerce operations, preferably on BigCommerce or a comparable enterprise platform.
- Motivated recent graduates eager to learn are also encouraged to apply.
- Working understanding of website development principles.
- Strong command of eCommerce budgets, forecasting, and KPI management.
- Experience coordinating offshore or distributed web development teams, including remote sprint and ticket management and communication across time zones.
- Experience applying conversion optimization methods, including A/B testing and funnel improvement.
- Analytical approach, with the ability to interpret data and turn findings into decisions.
- Strong collaboration and stakeholder management across functions.
- Well-organized project management skills and the ability to handle competing priorities in a fast-paced, deadline-driven setting.
- Willingness to handle daily operational work as well as strategic responsibilities.
Priekšrocības
- Gain experience in the fast-moving high-tech startup sector.
- Work alongside engaged, capable colleagues in an energetic environment.
- Group medical coverage, including term life, hospital and surgical, outpatient clinical and specialist, and dental insurance.
- Paid vacation, sick leave, annual leave, and Singapore statutory leave.
- Access to a comprehensive learning management system for professional development.