Welcome Pickups ir 2015. gadā dibināts ceļojumu un transporta uzņēmums, kas palīdz ceļotājiem organizēt sauszemes transporta pakalpojumus pilsētās visā pasaulē. Tā piedāvā lidostas transfērus, braucienus, apskates ekskursijas un gida vadītus piedzīvojumus gan individuāliem ceļotājiem, gan nozares partneriem, piemēram, viesnīcām, brīvdienu mājokļu nodrošinātājiem, ceļojumu aģentūrām un tiešsaistes ceļojumu aģentūrām. Uzņēmuma 51–200 darbinieki nodrošina vietējās ierašanās un pārvietošanās iespējas tā starptautiskajā pilsētu tīklā.
Portfolio Operations Manager at Welcome Pickups (Hybrid, Greece)
Oversee destination operations across Welcome Pickups’ travel marketplace. Track performance, support driver communities, maintain quality, and help automate monitoring across markets.
Apraksts
- Oversee destination settings and ensure markets meet GFS and Great Rides targets.
- Track key metrics through dashboards and alerts, stepping in when results pass set thresholds.
- Gather portfolio-wide pricing, competitor, and local-market insights, then share structured data with central teams.
- Stay connected with driver communities in each market to gather feedback and spot potential ambassadors.
- Deliver incentive programs and engagement campaigns at scale using established playbooks.
- Check market compliance with quality guidelines and report concerns to central teams.
- Partner with BI and Product teams to automate monitoring and reporting.
- Spot portfolio trends and escalate issues that need central support.
Prasības
- Bring 2–4 years of experience in operations, logistics, mobility, or marketplace management.
- Use dashboards and data confidently, with strong analytical skills and an exception-focused approach to monitoring.
- Coordinate competing priorities while keeping several markets operating smoothly.
- Apply a process-oriented approach to systematizing and standardizing workflows.
- Communicate effectively while coordinating across teams and markets.
- Make sound decisions amid ambiguity and incomplete information when needed.
- Be fluent in English; additional languages are a plus.
Priekšrocības
- A lively, modern work environment.
- A flexible work-from-home policy.
- Tools and resources to carry out daily work successfully.
- A personal budget for learning and development.
- Private insurance plan.
- Four additional paid time off days each year.
- The opportunity to join a promising venture at an early stage.