Welcome Pickups is a travel and transport company founded in 2015 that helps travelers arrange ground services in cities around the world. Its offering includes airport transfers, rides, sightseeing, and guided experiences, serving both individual travelers and industry partners such as hotels, vacation-rental providers, travel agencies, and online travel agencies. The company’s team of 51–200 employees supports local arrival and mobility experiences across its international city network.
Portfolio Operations Manager at Welcome Pickups (Hybrid, Greece)
Oversee destination operations across Welcome Pickups’ travel marketplace. Track performance, support driver communities, maintain quality, and help automate monitoring across markets.
Description
- Oversee destination settings and ensure markets meet GFS and Great Rides targets.
- Track key metrics through dashboards and alerts, stepping in when results pass set thresholds.
- Gather portfolio-wide pricing, competitor, and local-market insights, then share structured data with central teams.
- Stay connected with driver communities in each market to gather feedback and spot potential ambassadors.
- Deliver incentive programs and engagement campaigns at scale using established playbooks.
- Check market compliance with quality guidelines and report concerns to central teams.
- Partner with BI and Product teams to automate monitoring and reporting.
- Spot portfolio trends and escalate issues that need central support.
Requirements
- Bring 2–4 years of experience in operations, logistics, mobility, or marketplace management.
- Use dashboards and data confidently, with strong analytical skills and an exception-focused approach to monitoring.
- Coordinate competing priorities while keeping several markets operating smoothly.
- Apply a process-oriented approach to systematizing and standardizing workflows.
- Communicate effectively while coordinating across teams and markets.
- Make sound decisions amid ambiguity and incomplete information when needed.
- Be fluent in English; additional languages are a plus.
Benefits
- A lively, modern work environment.
- A flexible work-from-home policy.
- Tools and resources to carry out daily work successfully.
- A personal budget for learning and development.
- Private insurance plan.
- Four additional paid time off days each year.
- The opportunity to join a promising venture at an early stage.