Customer Support Agent (9-Month Contract)
Phorest SoftwareSupport Phorest salon and medspa software customers by resolving technical and service queries. Troubleshoot issues, guide customers, and share feedback to help improve the product.
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&Open is a B Corp certified B2B SaaS company that helps organizations use corporate gifting to strengthen customer relationships and employee engagement. Its platform supports rewards and recognition, employee benefits, onboarding, and promotional merchandise, bringing these programs into a company’s technology stack. &Open’s work spans both customer engagement and employee experience, with hiring opportunities for people interested in building tools and programs around meaningful business connections.
Executive Assistant to the CEO and Co-founders at &Open — Hybrid, Ireland
Support &Open’s CEO and co-founders with scheduling, travel, meetings, and confidential operations. Coordinate with leadership, internal teams, and external stakeholders at the global corporate gifting platform.
Apraksts
- Manage calendars for the CEO and co-founders, balancing key meetings with time for focused work.
- Evaluate meeting and scheduling requests to help determine their priority.
- Allow sufficient time for each meeting based on its purpose.
- Prepare for internal and external meetings.
- Arrange and share agendas and briefing materials in advance when needed.
- Keep the CEO on schedule and send timely reminders as needed.
- Manage the CEO’s and co-founders’ personal and business travel.
- Handle incoming and outgoing mail.
- Carry out occasional filing.
- Take on other ad hoc tasks as they arise.
- Work with the Leadership team and support meetings with the wider Senior Management team.
- Coordinate with Finance, Creative, Buying and Merchandising, Sales, Customer Success, and Support.
- Liaise with external stakeholders, including customers, legal representatives, and board members.
Prasības
- At least three years of experience as an executive assistant supporting senior management.
- Strong organisation and an efficient approach to managing work priorities.
- Clear, straightforward communication with people at all levels.
- Willingness to adopt AI and fluency with agentic tools.
- Adaptability in learning and taking ownership of new tasks and responsibilities.
- Ability to prioritise and anticipate what is needed.
- Initiative to introduce processes that make daily work and interactions easier, faster, and clearer.
- High integrity and discretion when handling confidential information.
- Professional and approachable manner with people throughout the company.
- Ability to work with discipline under pressure and amid change while meeting deadlines.
Priekšrocības
- Competitive salary.
- Hybrid working model.
- Company pension.
- Healthcare cover.
- 25 days of annual leave plus two company days.
- Paid maternity and paternity leave.
- Experience working in a fast-paced start-up environment.
- Employee stock options plan.
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