GoLean Health provides remote medical assistants and virtual receptionists to healthcare practices. Its virtual staff support doctors, dentists, veterinarians, chiropractors, and optometrists with administrative work and patient communication. The company says its assistants are HIPAA-trained and can help practices manage day-to-day operations and grow with remote support. GoLean Health’s hiring context centers on virtual administrative roles serving healthcare providers.
Medical Virtual Assistant (Peru, Remote)
Support a remote U.S. chiropractic clinic by managing insurance verification, claims, EOBs, patient balances, documentation, and operational reporting.
Aprašymas
- Verify patient insurance after check-in and keep records accurate.
- Review denied claims, determine why they were denied, help reprocess them, and follow up for missing information.
- Process Explanation of Benefits (EOBs) and reduce backlogs.
- Resolve unpaid insurance balances and patient account issues.
- Support claims workflows, including Cigna and Veterans Affairs claims.
- Coordinate vendor payments, including checks when needed.
- Monitor SOAP notes for completion, accuracy, and compliance.
- Track missed and canceled appointments and spot scheduling trends.
- Report on balances, appointments, EOB backlogs, denied claims, and operational metrics.
- Explain findings clearly and offer practical recommendations in reports.
- Coordinate communication among the provider, care team, and administrative staff.
- Identify workflow gaps, billing concerns, documentation delays, scheduling issues, and patient account problems.
- Recommend ways to improve clinic efficiency.
Reikalavimai
- At least one year of experience as a Medical Virtual Assistant.
- Experience supporting a U.S. healthcare practice.
- Experience with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.
- Familiarity with CPT and ICD-10 codes.
- Strong written and spoken English communication skills.
- Professional communication style and executive presence.
- Must use macOS.
- Careful attention to detail and reliable follow-through.
- Able to work independently with minimal supervision.
- Prior experience showing leadership, ownership, or strong accountability.
- Proactive approach and ability to anticipate needs.
- Careful handling of billing, documentation, and reporting tasks.
- Strong critical thinking and problem-solving abilities.
- Patient and emotionally intelligent when supporting a busy provider.
- Confident, professional, and organized communicator.
- Takes personal responsibility for assigned work.
- Resourceful and self-motivated in learning new workflows.
- Trustworthy and dependable, with comfort handling sensitive information.
- Available Monday through Friday for six hours per day.
- macOS required.
Privalumai
- Performance-based pay increase after six months.
- Remote work setup.
- 30-hour workweek.