GoLean Health provides remote medical assistants and virtual receptionists to healthcare practices. Its virtual staff support doctors, dentists, veterinarians, chiropractors, and optometrists with administrative work and patient communication. The company says its assistants are HIPAA-trained and can help practices manage day-to-day operations and grow with remote support. GoLean Health’s hiring context centers on virtual administrative roles serving healthcare providers.
Medical Virtual Assistant for a Remote Chiropractic Clinic
Support a remote chiropractic clinic with insurance, claims, billing, and patient documentation. Track operational metrics and coordinate work across the provider, care team, and administrative staff.
Aprašymas
- Verify patient coverage after check-in and keep records accurate.
- Review claim denials, identify causes, help reprocess claims, and track follow-ups.
- Process Explanation of Benefits documents and work through outstanding EOB backlogs.
- Address unpaid insurance balances and patient account concerns.
- Assist with claims, including those involving Cigna and Veterans Affairs.
- Arrange vendor payments, including issuing checks when needed.
- Track SOAP notes for completion, accuracy, and compliance.
- Monitor missed visits, cancellations, and scheduling patterns.
- Report on balances, appointments, EOB backlogs, denied claims, and clinic operations.
- Keep communication flowing among the provider, care team, and administrative staff.
- Spot workflow bottlenecks, billing concerns, documentation delays, scheduling problems, and patient account issues.
- Suggest workable changes to improve clinic efficiency.
Reikalavimai
- At least one year of experience as a Medical Virtual Assistant.
- Experience supporting a US healthcare practice.
- Experience with insurance verification, EOBs, claims, denied claims, patient balances, or billing assistance.
- Familiarity with CPT and ICD-10 codes.
- Strong written and spoken English.
- Professional communication and a confident executive presence.
- Must use macOS.
- Careful attention to detail and reliable follow-through.
- Able to work independently with little supervision.
- Demonstrated leadership, ownership, or accountability in a previous role.
- Anticipates needs and takes initiative.
- Accurate with billing, documentation, and reporting tasks.
- Strong reasoning and problem-solving skills.
- Patient and emotionally perceptive when supporting a busy provider.
- Communicates with confidence, professionalism, and organization.
- Takes responsibility for assigned work.
- Resourceful and self-directed when learning new processes.
- Trustworthy and dependable, with discretion when handling sensitive information.
Privalumai
- Performance-based pay increase after six months.
- Remote work arrangement.