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Omilia - Conversational Intelligence
Omilia - Conversational Intelligence
201 – 500 Darbuotojai
DraudimasKelionėsKonsultavimas
„Omilia“ kuria pokalbio intelekto technologijas klientų aptarnavimui, savo „Omilia Cloud Platform“ platformoje derindama balso ir pokalbių funkcijas. Platforma palaiko natūralią sąveiką nuo pradžios iki pabaigos, naudodama tokias priemones kaip pagalba klientų aptarnavimo darbuotojams realiuoju laiku, balso biometrika, skirta padėti užkirsti kelią sukčiavimui, ir analitika, padedanti suprasti klientų poreikius. „Omilia“ bendradarbiauja su finansų, draudimo, mažmeninės prekybos, automobilių ir kelionių sektorių organizacijomis, padėdama joms automatizuoti aptarnavimo procesus ir kartu išlaikyti saugią bei individualizuotą klientų patirtį.
LinkedIn
Darbai įmonėje

Junior AI Software Engineer, Voice AI

Develop Omilia’s drive-through voice AI for quick-service restaurants by building features, tuning language models, analyzing conversations, and integrating client systems.

CLČilėESIspanijaGRGraikijaUAUkrainaNuotolinisVisas etatasJaunesnysis specialistasPrivaloma Kalba: anglųDirbtinio intelekto inžinieriusMašininio mokymosi inžinierius
JavaSOAPSpringSQL

Aprašymas

  • Develop, test, and release features for Omilia’s drive-through voice AI product, fixing defects along the way.
  • Connect the product with customer systems.
  • Build AI prototypes and tune language models for voice ordering, taking effective concepts into production.
  • Analyze real drive-through conversations to evaluate performance and find ways to improve accuracy and the customer experience.
  • Gather business needs from customers and internal teams, then implement the required application logic.
  • Move between software engineering, AI and language model development, conversation analysis, and customer work as projects require.
  • Communicate effectively in English with technical teams and customers, and meet tight delivery deadlines.

Reikalavimai

  • A degree in computer science, computational linguistics, natural language processing, or a related discipline, or equivalent experience.
  • At least one year of experience as a software developer or AI engineer.
  • Strong spoken and written English.
  • Clear communication skills and confidence working directly with customers.
  • Curiosity, drive to learn, analytical and creative thinking, and close attention to detail.
  • Reliability in meeting demanding deadlines.
  • Experience with automated voice or chat dialog systems is an advantage.
  • Experience delivering production NLU or NLP solutions is an advantage.
  • Experience training or fine-tuning NLP or large language models.
  • Understanding of embeddings, vector databases, and retrieval-augmented generation (RAG).
  • Knowledge of Java 17 is a strong advantage.
  • Experience integrating external services through REST or SOAP web services.
  • Experience with SQL databases.
  • Experience using GitLab and CI/CD workflows.
  • Experience with the Spring Framework.
  • Knowledge of Spanish.

Privalumai

  • 24 days of annual leave, accrued at two days per month, plus paid sick leave.
  • A MacBook Pro and any other necessary hardware shipped to your location.
  • Annual 360-degree performance reviews that inform promotion and pay decisions.
  • An onboarding buddy.
  • A broad library of courses and certification opportunities.
  • A paid Claude Enterprise subscription and access to other advanced professional tools.

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