Laka is an insurance company serving the cycling community with a collective approach to cover. Its model brings cyclists together to share the costs of claims, offering an alternative to conventional insurance structures. Laka’s work sits at the intersection of insurance and cycling, shaping cover around the needs of the cycling community.
German and English Customer Success Specialist
Help Laka members with bicycle insurance questions and claims. Support German- and English-speaking customers through web chat and email.
Aprašymas
- Answer customer and prospective customer questions about Laka’s products, services, bicycle insurance, and new initiatives through web chat and email.
- Assist members with claims and guide them through replacing or repairing bicycles and cycling equipment.
- Coordinate claims with shops, manufacturers, distributors, and other third parties.
- Act as the first contact for B2B partners, helping riders get back on the road.
- Work with the UK and Netherlands CX teams to deliver a prompt, smooth member experience.
- Gather customer feedback and turn it into practical insights for decision-making.
- Join squad projects with the Marketing, Product, and Technology teams.
Reikalavimai
- Fluency in German and English.
- Empathy for cyclists and an understanding of the impact of bicycle theft, damage, and cycling injuries.
- A solid grasp of cycling terminology and bike technology.
- Comfort supporting people through difficult situations.
- Ability to learn quickly and become proficient with common tools; training is provided.
- Excellent written communication in native German and English.
- A passion for cycling is an advantage.
- Must already have the right to work in the UK.
- Visa sponsorship is unavailable.
Privalumai
- Remote-first work, with the option to work from home or from the London or Bristol offices; there is no minimum number of office days.
- Share options upon joining.
- Annual cash bonus of 5% of base salary if company targets are met.
- 25 days of annual leave plus bank holidays, with up to five days carried over each year.
- Employer pension contribution of 3% of base salary.
- Individual private medical insurance, with the option to add partners and dependants at a small cost.
- £15 lunch allowance on the first Wednesday of each month.
- Company-wide events throughout the year.
- Monthly budget for office social activities.
- Company merchandise, including a jumper and T-shirts.
- £10 monthly credit toward bike insurance, plus cycling industry discounts.
- Unlimited mental health support through Spill, including one-to-one therapy sessions.
- Reasonable adjustments during the application or assessment process.