Dark Horse Consulting Group
Dark Horse Consulting Group
Dark Horse Consulting Group yra 2007 m. įsteigta įdarbinimo ir žmogiškųjų išteklių konsultacijų įmonė. Ji padeda organizacijoms spręsti personalo išteklių planavimo, darbuotojų paieškos ir atrankos, vadovų paieškos, darbdavio įvaizdžio kūrimo, įdarbinimo strategijos, HRIS sistemų palaikymo, atlygio ataskaitų rengimo ir analizės bei organizacinės kultūros transformacijos klausimus. Įmonės veikloje įdarbinimo kompetencija derinama su duomenimis grindžiamomis personalo valdymo konsultacijomis, padedančiomis B2B klientams gerinti talentų pritraukimą, su darbuotojais susijusių sprendimų priėmimą ir darbdavio vertės pasiūlymus.

Director of Business Operations and Account Management (Remote)

Lead resource management, client experience, account growth, and project operations for an advanced biotherapeutics consulting firm. Oversee operational strategy, project launches, executive reporting, and one direct report.

Aprašymas

  • Own the strategy, governance, and ongoing improvement of DHCG’s Resource Management System
  • Maintain accurate, timely firm-wide data on consultant allocation, availability, and utilization
  • Lead the Weekly Management Meeting and produce dashboards for executive review
  • Drive improvements in resource utilization, collaborative staffing, and client experience
  • Establish thresholds, governance, and escalation procedures for tracking project resource use against budget
  • Identify budget-overrun risks and opportunities to broaden client support
  • Develop and implement business process improvements, including AI and automation solutions
  • Coordinate with the Pipeline and Conflicts committee and maintain its master decision database
  • Lead the Principal Portfolio Review and Client Project Review programs
  • Create systems that proactively identify and resolve client- and project-level issues
  • Work with project leads and Managing Partners to identify and advance client expansion opportunities
  • Manage the client satisfaction survey program and present findings to the ELT and broader practice
  • Support SOW amendments and follow-on scoping documents with project leads, Business Development, and Legal
  • Represent the business side of engagements in direct client interactions
  • Oversee project initiation after SOW signature, including team confirmation, client code-name assignment, secure dataroom setup, and timesheet configuration
  • Ensure prompt client communication at kickoff and significant engagement milestones
  • Act as an escalation resource for client service and delivery concerns
  • Manage, mentor, and develop one direct report
  • Coordinate Business Operations activities with Finance, Legal, HR, and Business Development
  • Represent Business Operations in ELT planning and decision-making
  • Provide senior operational support for conferences, trade shows, and business events as needed
  • Assist with ad hoc sales and client engagement initiatives
  • Partner with Marketing Communications to shape marketing strategy using utilization forecasts and client trends

Reikalavimai

  • Bachelor’s degree required; an MBA or advanced life sciences degree is advantageous
  • Seven to ten or more years of experience in business operations, account or client management, or client services within professional services, consulting, or another fast-paced client-facing environment
  • Experience in life sciences, biotech, CRO/CDMO, or another complex professional services setting is strongly preferred
  • Proven ability to build, operate, or improve resource and utilization management systems and executive reporting frameworks
  • People management experience with a record of developing and coaching direct reports
  • Experience partnering closely with senior executives or Partners in a client service organization
  • Strong analytical and financial skills, including knowledge of utilization, billable hours, project economics, and contract language
  • Strong understanding of client-service business processes and best practices is preferred
  • Exceptional organizational and project management capabilities
  • Executive presence and communication skills suited to reporting directly to the President/COO and engaging with the ELT
  • Process-oriented approach with a strong commitment to innovation and continuous improvement
  • Familiarity with AI tools and readiness to incorporate them into daily workflows is strongly preferred
  • Strong interpersonal skills and the credibility to build trusted relationships with Managing Partners and Principals
  • Sound judgment and discretion when handling confidential client, financial, and personnel information
  • Entrepreneurial mindset and ability to succeed in a fast-moving, growing organization

Privalumai

  • Flexible, remote-first work environment
  • Competitive compensation based on experience
  • Work focused on advanced biotherapeutics
  • Collaborate with scientific experts and consultants
  • Own and develop a firm-wide operational function
  • Direct exposure to the President/COO
  • Lead and grow a team
  • Potential to advance into broader operational leadership as DHCG grows

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