„Zendesk“ kuria klientų aptarnavimo ir pardavimo programinę įrangą, padedančią organizacijoms vienoje susietoje aplinkoje valdyti pokalbius, pagalbos užklausas ir santykius su klientais. Platforma apima žinutes, tiesioginius pokalbius, dirbtiniu intelektu grindžiamą automatizavimą, duomenų privatumo ir apsaugos priemones bei agento darbo erdvę, todėl komandos gali lanksčiai organizuoti aptarnavimo veiklą augdamos. „Zendesk“ taip pat teikia profesionalias paslaugas ir mokymosi išteklius, o tarp jos deklaruojamų prioritetų yra individualizuotas bendravimas su klientais, integruotos darbo eigos, įvairovė ir įtrauktis bei tvarumas.
Chief of Staff, People Team at Zendesk
Partner with Zendesk’s Chief People Officer to advance People strategy, planning, budgeting, and executive operations. Support a global customer-experience software company through strategic coordination and high-priority initiatives.
Aprašymas
- Help the Chief People Officer define and deliver People strategy, annual plans, and operating rhythms
- Manage the People initiative portfolio, tracking outcomes, dependencies, resources, risks, decisions, and progress
- Lead People planning and budget cycles in collaboration with Finance and functional leaders
- Oversee forecasting, reporting, and recommendations for investments
- Develop Board and executive materials, narratives, meeting support, and follow-up for People matters
- Organize and facilitate People Leadership Team offsites
- Coordinate People Team All Hands and employee engagement activities
- Participate in the People Leadership Team and Zendesk’s Chief of Staff community
- Drive confidential, high-priority, and ambiguous projects for the Chief People Officer from initial diagnosis to measurable outcomes
Reikalavimai
- At least 10 years of experience in business strategy, business operations, People or HR operations, consulting, program management, or a comparable strategic function
- At least 4 years of direct partnership with C-suite or senior executives as a Chief of Staff, strategy, operations, or equivalent leader
- Background leading enterprise or functional planning, portfolio management, and cross-functional programs involving multiple senior stakeholders
- Experience creating executive- and Board-level materials that turn business, financial, and people data into clear recommendations
- Experience managing budgets, forecasting, or financial planning with Finance partners
- Strategic and execution-focused operating approach
- Excellent communication with executive audiences
- Discretion and sound judgment when handling sensitive employee, organizational, and business information
- Use of data to guide prioritization, portfolio decisions, budgeting, and performance reporting
- Ability to influence senior leaders and earn trust without direct authority
- Composed, adaptable approach to ambiguity and shifting priorities
- Ability to use AI-enabled tools responsibly while checking outputs and safeguarding sensitive information
Privalumai
- Eligibility for bonuses
- Eligibility for benefits
- Access to related incentive programs
- Option to work remotely for part of the week
- Hybrid work model supporting in-person collaboration, connection, and learning at Zendesk offices
- Reasonable accommodations for applicants with disabilities and disabled veterans