Manhattan WMOS Engineer
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Best Service Team is a remote-first international B2B service provider working with online gaming companies, from established brands to small and midsize businesses. It combines customer experience services with technical expertise, privacy-conscious identity handling, and ongoing team development to help clients address complex service challenges. Its approach brings human interaction and technology together, with an emphasis on empathetic support.
Turkish-Speaking Customer Support Specialist
Support Turkish-speaking customers through phone, email, and chat, resolving inquiries and recording interactions for Best Service Team’s online gaming service.
Сипаттама
- Serve as the first contact for Turkish-speaking customers by phone, email, and chat.
- Resolve customer inquiries promptly with accurate information and practical solutions.
- Listen to customer concerns with empathy and understanding.
- Record customer interactions and feedback in the CRM system.
- Work with teammates and other departments to address complex customer issues.
- Attend training to build product knowledge and customer service skills.
- Handle complaints and challenging situations with a professional, positive manner.
Талаптар
- Speak and write fluently in Turkish and English.
- Previous customer support experience or experience in a related field is preferred.
- Communicate information clearly and effectively.
- Use computer applications and customer service software proficiently.
- Manage multiple tasks in a fast-paced environment.
- Apply strong problem-solving skills and a customer-first approach.
- Be available for flexible hours, including weekends and holidays when needed.
Артықшылықтар
- Help shape and develop a new brand in the market.
- Take a paid day off during your birthday month, receive €100 for the occasion, and get birthday wishes from your team.
- Receive full pay for up to 14 sick-leave days each year.
- Take free online English courses.
- Attend complimentary Russian- and English-language book club sessions.
- Take part in virtual team-building activities.
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