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EdSights is an education technology company focused on student success in higher education. Its SaaS platform combines AI-powered SMS engagement, 24/7 chatbot support, and real-time analytics—including the Student Voice Score benchmark—to help universities understand student needs and identify opportunities for intervention. By turning conversational data into automated outreach and actionable institutional insights, EdSights helps schools strengthen engagement, persistence, and retention while reducing the workload for advisors.
Technical Consultant, SFTP Integrations (EdSights, Remote)
Technical Consultant responsible for configuring SFTP integrations and customer data exports at EdSights, an AI-powered student success platform for higher education. The role combines technical project leadership, data-quality troubleshooting, and scalable integration process development.
Америка Құрама Штаттары100 000 $ – 150 000 $ / жыл
ҚашықтанТолық жұмыс күніОрта деңгейАға маманҚажетті Тіл: ағылшын тіліКонсультантСипаттама
- Own customer integration configuration from requirements discovery and technical assessment through setup, testing, and delivery
- Partner with customer IT teams and EdSights Implementation or Partner Success leads across the customer lifecycle
- Provide ongoing technical ownership and support for customer integrations
- Troubleshoot integration issues and update configurations as customer needs change
- Configure, support, and maintain SFTP-based data imports and exports
- Verify that files are properly formatted, securely transferred, and reliably processed
- Transition legacy partners from manual uploads to automated SFTP integrations
- Assess existing environments, define technical scope, and manage transitions through go-live
- Review incoming customer data for accuracy, completeness, and consistent formatting
- Identify root causes of data-quality problems and integration failures
- Work with Engineering and Product to configure and maintain customer exports for platforms including Starfish, Navigate, and Salesforce
- Manage integration and export projects across plans, schedules, dependencies, stakeholders, risks, blockers, and action items
- Lead technical setup meetings with defined objectives and agendas
- Communicate integration progress, risks, and issues affecting customers
- Build knowledge of customer platforms and technology stacks, then advise on data mapping, field usage, integration design, and export structures
- Create and improve integration processes and documentation, including playbooks, SOPs, configurations, file formats, schedules, and customer-specific requirements
Талаптар
- At least five years of experience in technical consulting, solutions engineering, implementation, or a comparable customer-facing technical role
- Experience in SaaS or EdTech is preferred
- Proven ability to independently manage multiple concurrent technical or integration projects from discovery through delivery
- Experience creating project plans, managing schedules and dependencies, leading customer meetings, coordinating stakeholders, escalating risks and blockers, and completing action items
- Familiarity with Asana, Monday.com, Jira, or comparable project management tools
- Strong critical thinking, attention to detail, and analytical problem-solving ability
- Clear communication skills and strong technical judgment
- Experience analyzing, mapping, validating, and troubleshooting structured data files such as CSV or flat files across systems
- Strong knowledge of data integrations and secure file transfer, including SFTP workflows, naming conventions, scheduled exchanges, and system-to-system data flows
- Extensive SFTP integration experience and working knowledge of SQL are strongly preferred
- Experience creating and maintaining playbooks, SOPs, or internal documentation in Notion, Confluence, or similar tools
- Experience working cross-functionally with Implementation, Product, Engineering, and Partner Success teams
- Experience with higher education systems or student success platforms is advantageous
- Ability to work independently, take ownership of ambiguous problems, and apply mature judgment
- Proactive self-starter with strong initiative and practical problem-solving instincts
- Comfort building processes, structure, and capabilities within an evolving function
- Customer-focused approach
- Must indicate whether United States employment visa sponsorship will be required
- Professional experience configuring or troubleshooting SFTP-based file transfers is required
Артықшылықтар
- Remote-friendly work arrangement
- Unlimited paid time off
- Paid parental leave
- Competitive compensation
- New Apple hardware
- 401(k) matching
- Comprehensive health and wellness benefits
- Mission-focused work supporting higher education
- Values-led and collaborative culture
- Professional development opportunities at a rapidly scaling EdTech company
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