USAA — АҚШ әскери қызметінің қазіргі және бұрынғы мүшелері мен олардың отбасыларына қызмет көрсетуге бағытталған қаржылық қызметтер компаниясы. Оның ұсыныстарына қауіпсіз цифрлық құралдар мен мүшелерге бағдарланған қызмет көрсету арқылы қолдау көрсетілетін банк қызметтері, сақтандыру және инвестициялық өнімдер кіреді. Компания мүшелеріне қаржылық өмірін басқаруға көмектесу үшін қаржылық технология, тәуекелдерді басқару, операциялар және клиент тәжірибесі бағыттарында жұмыс істейтін командаларды біріктіреді.
Senior Injury Claims Examiner, East Region
Handle complex auto, homeowner, uninsured and underinsured motorist, and small business claims for USAA members. Investigate liability, negotiate settlements, and provide responsive member service.
Сипаттама
- Adjust complex bodily injury claims for auto, homeowners, UM/UIM, and small business policies.
- Verify coverage and make decisions on complex claims.
- Investigate liability, evaluate losses, negotiate settlements, and adjudicate claims in line with state laws and regulations.
- Manage complex auto injury claims involving severe injuries, high exposure, umbrella coverage, UM/UIM, small businesses, and related vehicle damage.
- Record investigations and claim decisions accurately and promptly within delegated authority.
- Organize and manage the assigned claims caseload.
- Provide members and other involved parties with timely claim status updates.
- Work with teammates to resolve issues and identify cases that need escalation.
- Coordinate with or oversee vendors and internal partners to support timely claim resolution.
- Advise teammates on complex claims.
- Set clear expectations and communicate proactively by phone and in writing to deliver strong member service.
- Handle a range of claims, including high-complexity cases, and take on additional duties as needed.
- Identify, assess, monitor, and manage business risks in accordance with risk and compliance policies and procedures.
Талаптар
- High school diploma or General Equivalency Diploma.
- At least 4 years of auto injury claims adjusting experience.
- Advanced understanding of auto insurance contracts and claims investigation, evaluation, negotiation, and accurate adjudication.
- Knowledge of case law and state laws and regulations.
- Advanced negotiation, investigation, communication, and conflict resolution abilities.
- Strong time management and decision-making abilities.
- Investigation, prioritization, multitasking, and problem-solving skills.
- Advanced knowledge of human anatomy and medical terminology relevant to bodily injury claims.
- Ability to use sound financial judgment and discretion when handling insurance claims.
- Advanced knowledge of coverage evaluation, loss assessment, and loss reserving.
- Obtain and maintain an insurance adjuster license within 90 days, with up to 3 attempts.
- At least 2 years of high-value catastrophic injury experience, including traumatic brain injury, disfigurement, fatalities, and UM/UIM coverage.
- A bachelor's degree or higher is preferred.
- An insurance designation is preferred.
- US military experience through service or as a military spouse or domestic partner is preferred.
- Must not need immigration support or visa sponsorship now or in the future.
- Licensed roles require background checks covering criminal history, education, employment verification, and credit, as permitted by applicable law.
Артықшылықтар
- Comprehensive medical, dental, and vision coverage.
- 401(k) plan.
- Pension plan.
- Life insurance.
- Parental benefits.
- Adoption assistance.
- Paid time off program.
- Paid holidays.
- 16 paid volunteer hours.
- Wellness programs.
- Career path planning.
- Continuing education.
- Performance-based pay incentives may reflect company and individual results, at the discretion of the USAA Board of Directors.
- Remote or hybrid flexibility may be available to active-duty military spouses, subject to applicable policy and business needs.