USAA is a financial services company focused on serving current and former members of the U.S. military and their families. Its offerings span banking, insurance, and investment products, supported by secure digital tools and member-focused service. The company brings together teams working across financial technology, risk, operations, and customer experience to help its members manage their financial lives.
Senior Injury Claims Examiner, East Region
Handle complex auto, homeowner, uninsured and underinsured motorist, and small business claims for USAA members. Investigate liability, negotiate settlements, and provide responsive member service.
United States
Florida
Virginia$85,040 – $162,550 / year
HybridFull-timeMiddleSeniorEnglish RequiredClaims SpecialistDescription
- Adjust complex bodily injury claims for auto, homeowners, UM/UIM, and small business policies.
- Verify coverage and make decisions on complex claims.
- Investigate liability, evaluate losses, negotiate settlements, and adjudicate claims in line with state laws and regulations.
- Manage complex auto injury claims involving severe injuries, high exposure, umbrella coverage, UM/UIM, small businesses, and related vehicle damage.
- Record investigations and claim decisions accurately and promptly within delegated authority.
- Organize and manage the assigned claims caseload.
- Provide members and other involved parties with timely claim status updates.
- Work with teammates to resolve issues and identify cases that need escalation.
- Coordinate with or oversee vendors and internal partners to support timely claim resolution.
- Advise teammates on complex claims.
- Set clear expectations and communicate proactively by phone and in writing to deliver strong member service.
- Handle a range of claims, including high-complexity cases, and take on additional duties as needed.
- Identify, assess, monitor, and manage business risks in accordance with risk and compliance policies and procedures.
Requirements
- High school diploma or General Equivalency Diploma.
- At least 4 years of auto injury claims adjusting experience.
- Advanced understanding of auto insurance contracts and claims investigation, evaluation, negotiation, and accurate adjudication.
- Knowledge of case law and state laws and regulations.
- Advanced negotiation, investigation, communication, and conflict resolution abilities.
- Strong time management and decision-making abilities.
- Investigation, prioritization, multitasking, and problem-solving skills.
- Advanced knowledge of human anatomy and medical terminology relevant to bodily injury claims.
- Ability to use sound financial judgment and discretion when handling insurance claims.
- Advanced knowledge of coverage evaluation, loss assessment, and loss reserving.
- Obtain and maintain an insurance adjuster license within 90 days, with up to 3 attempts.
- At least 2 years of high-value catastrophic injury experience, including traumatic brain injury, disfigurement, fatalities, and UM/UIM coverage.
- A bachelor's degree or higher is preferred.
- An insurance designation is preferred.
- US military experience through service or as a military spouse or domestic partner is preferred.
- Must not need immigration support or visa sponsorship now or in the future.
- Licensed roles require background checks covering criminal history, education, employment verification, and credit, as permitted by applicable law.
Benefits
- Comprehensive medical, dental, and vision coverage.
- 401(k) plan.
- Pension plan.
- Life insurance.
- Parental benefits.
- Adoption assistance.
- Paid time off program.
- Paid holidays.
- 16 paid volunteer hours.
- Wellness programs.
- Career path planning.
- Continuing education.
- Performance-based pay incentives may reflect company and individual results, at the discretion of the USAA Board of Directors.
- Remote or hybrid flexibility may be available to active-duty military spouses, subject to applicable policy and business needs.