GROUP OF COMPANIES operates across pharmaceutical manufacturing and medical devices, serving healthcare settings with products and services spanning antibiotics, antivirals, and surgical technologies. Its medical device portfolio includes equipment for urology and gynaecology, robotic surgery systems, and operating room systems. The company also provides training and education, alongside sales and after-sale service for healthcare customers.
Insurance Customer Service Representative
Handle insurance inquiries, underwriting, renewals, and client service for OTIP Group. Support members while processing endorsements, assessing risk, and managing alternate-market transactions.
Канада52 454 $ – 72 096 $ / жыл
АраласТолық жұмыс күніОрта деңгейАға маманҚажетті Тіл: ағылшын тіліТұтынушыларды қолдауСипаттама
- Respond to phone inquiries and written requests.
- Enter changes into the computer system.
- Apply underwriting standards and assess risk against binding requirements.
- Resolve product and service issues by clarifying complaints, identifying causes, explaining solutions, arranging corrections, following up, and recommending actions to management.
- File insurance transaction documents and records.
- Keep rate manuals for all markets current, including new coverage announcements.
- Maintain a detailed log and diary, and flag contentious issues for management discussion.
- Process endorsements, renewals, rewrites, remarkets, and cancellations in the relevant systems.
- Review renewals from Alternate Markets Carriers and send supporting documents to members and clients.
- Guide and coach Service team members on alternate-market availability, rules, and guidelines.
- Deliver quality service in line with customer service standards and confidentiality requirements.
- Respond to prospective members’ and clients’ questions, share product and service information, obtain ex-dates, and meet or exceed ex-date objectives.
- Carry out other duties within your competence as assigned.
Талаптар
- An AIC Level 1 licence is required.
- Three years of experience in personal lines, automobile, and property insurance.
- Strong communication skills and the ability to work effectively with internal and external stakeholders.
- Strong problem-solving skills and a pleasant, positive approach to customer concerns.
- Excellent time management, project management, and organizational skills to balance competing priorities.
- Intermediate proficiency with Microsoft Office applications.
- Knowledge of EPIC and Portal is an asset.
- French communication skills are an asset.
- Progress toward a CAIB 1 designation is an asset.
Артықшылықтар
- Performance bonuses.
- Defined benefit pension plan.
- Comprehensive benefits coverage.
- Total rewards programs.
- Extensive mental wellness support.
- Full coverage of approved continuing education and licensing fees.
- LinkedIn Learning and other professional development resources.
- Flexible work-from-home and hybrid arrangements.
- Career advancement opportunities.