Navy Federal Credit Union
Navy Federal Credit Union
Navy Federal Credit Union — негізінен Қарулы күштер, Қорғаныс министрлігі, ардагерлер қауымдастықтары және олардың отбасыларынан құралған 14 миллионнан астам мүшеге қызмет көрсететін, мүшелеріне тиесілі қаржы ұйымы. Әлемдегі ең ірі кредиттік одақ ретінде ол кампустар мен 360-тан астам бөлімшеде 24 000-нан астам қызметкері арқылы банк және қаржы қызметтерін ұсынады. Мұндағы мансап мүмкіндіктері мүшелерге жоғары сапалы қызмет көрсету миссиясын қолдайды және мағыналы жұмыс тәжірибесі мен бәсекеге қабілетті қызметкерлік жеңілдіктерге басымдық береді.

Experience Analyst, Contact Center

Use research and analytics to improve member experiences at Navy Federal Credit Union. Identify product opportunities, test solutions, and inform prioritization with data-driven insights.

Сипаттама

  • Support senior experience analysts and product owners by shaping member and stakeholder needs into user stories
  • Turn internal and external insights and market trends into opportunities to create member value
  • Research and assess the needs and experiences of members, purchasers, and users of Navy Federal financial products
  • Analyze the financial services market to uncover challenges and opportunities
  • Work with colleagues, partners, business units, and product teams to shape the member journey vision
  • Plan and facilitate user acceptance testing, confirming that work meets its definition of done
  • Estimate the scope and value of business opportunities and potential improvements
  • Contribute to product decisions and recommend initiatives grounded in data
  • Present findings to senior leaders and the wider organization
  • Turn strategic and analytical findings into concise presentations for executives
  • Find new approaches to membership challenges in collaboration with the team
  • Set key performance metrics and define how they will be measured
  • Use data analysis to test and support hypotheses
  • Review competitors and benchmark their offerings
  • Help management incorporate usability studies, user research, and market analysis into product requirements
  • Assess product usage and empirical evidence to guide prioritization
  • Use Agile and Lean practices to improve products and product teams
  • Carry out other related duties as needed

Талаптар

  • Working knowledge of analytics, user experience design, and business impact
  • Business judgment and the ability to apply expertise credibly and effectively
  • Experience assessing user experience and costs to estimate impact and opportunities
  • Ability to manage multiple tasks and meet deadlines
  • Familiarity with Agile methods and principles, such as Scrum, XP, and Lean
  • Experience working in an Agile environment
  • Ability to build and maintain strong relationships across the organization
  • Commitment to learning about current trends, practices, regulations, and technology in financial services
  • Advanced analytical and research skills, including experience working with data in a highly analytical environment
  • Strong communication and collaboration skills
  • Ability to keep skills current with industry standards
  • Bachelor's degree in Information Technology, Strategy, or a related field
  • Background in technology or entrepreneurship
  • Knowledge of credit union operations, processes, and procedures
  • Availability Monday through Friday, 8:00 a.m. to 4:30 p.m.

Артықшылықтар

  • Competitive pay
  • Generous benefits and perks

Ұқсас жұмыс орындары

Active Nutrition International GmbH

Event Manager, Powerbar Sports Marketing

Active Nutrition International GmbH

Lead Powerbar’s sports marketing events and brand activations at Active Nutrition International, a sports nutrition company. The role covers sponsorships, event operations, budgets, and community engagement.

Ашу
Florida Window and Door

Events Marketing Representative

Florida Window and Door
51 – 200 Қызметкерлер
Бөлшек саудаҚұрылыс

Promote Florida Window & Door’s impact-resistant windows and doors at events and retail locations across Florida. Talk with homeowners and arrange free in-home appointments.

Ашу
GRAIL

Event Operations Specialist

GRAIL

Coordinate blood-draw logistics, inventory fulfillment, and partner operations for GRAIL events. Support busy onsite programs and keep shipping deadlines on track.

Ашу
Delegate Group

Senior .NET Developer, Agentic Engineering

Delegate Group

Build AI-first food management software for gastronomy, catering, and healthcare as a senior .NET developer. Coordinate AI coding agents and ensure their work meets production standards.

Ашу
Guidehouse

Senior Financial Improvement Consultant, Audit Remediation

Guidehouse

Guidehouse consultant supporting federal agency financial audits and remediation. Work spans internal controls, audit readiness, corrective actions, and project delivery.

Ашу
CNO Financial Group

Business Analyst, Sales Technology

CNO Financial Group

Improve CNO Financial Group’s enterprise licensing systems through requirements analysis, testing, reporting, process improvement, and automation.

Ашу
Aspire Living & Learning

Director of Financial Planning and Analysis

Aspire Living & Learning

Lead budgeting, forecasting, financial modeling, and strategic planning at Aspire Living & Learning, a mission-driven nonprofit. Manage financial analysts and provide insights that support organization-wide decisions.

Ашу
Ameriprise Financial Services, LLC

Capital Markets Financial Analysis Manager

Ameriprise Financial Services, LLC
5 001 – 10 000 Қызметкерлер
КонсалтингҚаржыСақтандыру

Lead quantitative financial analysis and modeling for Ameriprise Financial’s Capital Markets Solutions team. Guide risk assessment, model controls, and business decisions using complex investment and insurance data.

Ашу
Tiens

Financial Accountant and Finance Manager, Germany

Tiens

Manage German accounting, HGB compliance, and financial reporting for TIENS. Coordinate closing cycles, annual statements, audits, and external tax advisors.

Ашу