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Vitalize Unlimited
Vitalize Unlimited
1 – 10 Employees
HealthHealthcareInsurance
Vitalize Unlimited is a health and wellness company focused on nutrition products, supplements, and dietary guidance. Founded in 2012, the company promotes a holistic approach to well-being by developing solutions intended to help individuals make more informed choices about their health.
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VP of Customer Success and Delivery - Vitalize Unlimited

Lead Customer Success, Deployments, and Support for Vitalize Unlimited’s AI healthcare operations platform. Drive hospital adoption, measurable ROI, retention, expansion, and scalable post-sales delivery.

USUnited StatesCACalifornia
$250,000 – $280,000 / year
HybridFull-timeLeadEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Lead Customer Success, Deployments, and Support while owning performance across the post-sales organization
  • Accelerate customer launches, adoption, measurable ROI, retention, and expansion of existing partnerships
  • Define the direction and operating strategy for Customer Success, Deployments, and Support
  • Build leadership capability, recruit high-caliber talent, and adapt the organization as the company grows
  • Create clear ownership across the customer journey from contract signature through deployment, adoption, renewal, and expansion
  • Develop a delivery model that improves speed, scalability, time-to-value, and team capacity
  • Create consistent methods for tracking and communicating adoption, operational outcomes, and financial ROI
  • Manage strategic partnerships with health system executives, including CNOs, COOs, CIOs, and CFOs
  • Guide portfolio priorities, resource allocation, capacity planning, and investment choices
  • Bring customer insight into company planning and collaborate closely with Product, Engineering, and Growth
  • Shape the organization and operating model to support significant customer and ARR growth through product, automation, process, and ownership

Requirements

  • Background scaling post-sales teams in a high-growth company, including recruiting, onboarding, and establishing leadership layers
  • Track record of owning retention and net revenue retention
  • Experience coaching managers and senior leaders while evolving organizational structure and talent strategy
  • Experience directing complex enterprise deployments involving workflow changes, integrations, training, executive alignment, and adoption
  • Confident working with executives and resolving implementation escalations
  • Strong judgment when balancing competing customer needs and limited resources, with clear rationale and accountability for results
  • Ability to collaborate with Product and turn recurring customer themes into actionable product insight
  • Comfort creating teams, processes, and operating rhythms where no established playbook exists
  • Experience with health systems, especially nursing, workforce management, or hospital operations, is highly valued
  • Willingness and ability to spend 40–50% of time traveling onsite with customers
  • Ability to work from the San Francisco office under the hybrid model or relocate to the San Francisco Bay Area
  • US work authorization is required, and any need for visa sponsorship must be disclosed

Benefits

  • Equity participation
  • Medical, dental, and vision coverage
  • 401(k) plan with employer matching
  • Flexible paid time off
  • Travel budget for visiting customer locations
  • Company off-sites twice a year
  • Complimentary in-office meals
  • $5,000 relocation bonus
  • Reimbursement for desk setup
  • Commuter support
  • Monthly gym and wellness allowance
  • Office location in Jackson Square near the waterfront

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