Vitalize Unlimited este o companie din domeniul sănătății și al stării de bine, axată pe produse nutriționale, suplimente și îndrumare privind alimentația. Înființată în 2012, compania promovează o abordare holistică a stării de bine prin dezvoltarea unor soluții menite să îi ajute pe oameni să ia decizii mai bine informate cu privire la sănătatea lor.
VP of Customer Success and Delivery - Vitalize Unlimited
Lead Customer Success, Deployments, and Support for Vitalize Unlimited’s AI healthcare operations platform. Drive hospital adoption, measurable ROI, retention, expansion, and scalable post-sales delivery.
Descriere
- Lead Customer Success, Deployments, and Support while owning performance across the post-sales organization
- Accelerate customer launches, adoption, measurable ROI, retention, and expansion of existing partnerships
- Define the direction and operating strategy for Customer Success, Deployments, and Support
- Build leadership capability, recruit high-caliber talent, and adapt the organization as the company grows
- Create clear ownership across the customer journey from contract signature through deployment, adoption, renewal, and expansion
- Develop a delivery model that improves speed, scalability, time-to-value, and team capacity
- Create consistent methods for tracking and communicating adoption, operational outcomes, and financial ROI
- Manage strategic partnerships with health system executives, including CNOs, COOs, CIOs, and CFOs
- Guide portfolio priorities, resource allocation, capacity planning, and investment choices
- Bring customer insight into company planning and collaborate closely with Product, Engineering, and Growth
- Shape the organization and operating model to support significant customer and ARR growth through product, automation, process, and ownership
Cerințe
- Background scaling post-sales teams in a high-growth company, including recruiting, onboarding, and establishing leadership layers
- Track record of owning retention and net revenue retention
- Experience coaching managers and senior leaders while evolving organizational structure and talent strategy
- Experience directing complex enterprise deployments involving workflow changes, integrations, training, executive alignment, and adoption
- Confident working with executives and resolving implementation escalations
- Strong judgment when balancing competing customer needs and limited resources, with clear rationale and accountability for results
- Ability to collaborate with Product and turn recurring customer themes into actionable product insight
- Comfort creating teams, processes, and operating rhythms where no established playbook exists
- Experience with health systems, especially nursing, workforce management, or hospital operations, is highly valued
- Willingness and ability to spend 40–50% of time traveling onsite with customers
- Ability to work from the San Francisco office under the hybrid model or relocate to the San Francisco Bay Area
- US work authorization is required, and any need for visa sponsorship must be disclosed
Beneficii
- Equity participation
- Medical, dental, and vision coverage
- 401(k) plan with employer matching
- Flexible paid time off
- Travel budget for visiting customer locations
- Company off-sites twice a year
- Complimentary in-office meals
- $5,000 relocation bonus
- Reimbursement for desk setup
- Commuter support
- Monthly gym and wellness allowance
- Office location in Jackson Square near the waterfront