Vitalize Unlimited एक स्वास्थ्य और कल्याण कंपनी है, जो पोषण उत्पादों, सप्लीमेंट्स और आहार संबंधी मार्गदर्शन पर केंद्रित है। 2012 में स्थापित यह कंपनी कल्याण के लिए समग्र दृष्टिकोण को बढ़ावा देती है और ऐसे समाधान विकसित करती है, जिनका उद्देश्य लोगों को अपने स्वास्थ्य के बारे में अधिक सूचित विकल्प चुनने में सहायता करना है।
VP of Customer Success and Delivery - Vitalize Unlimited
Lead Customer Success, Deployments, and Support for Vitalize Unlimited’s AI healthcare operations platform. Drive hospital adoption, measurable ROI, retention, expansion, and scalable post-sales delivery.
संयुक्त राज्य
कैलिफ़ोर्निया$2,50,000 – $2,80,000 / वर्ष
हाइब्रिडपूर्णकालिकलीडआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधकविवरण
- Lead Customer Success, Deployments, and Support while owning performance across the post-sales organization
- Accelerate customer launches, adoption, measurable ROI, retention, and expansion of existing partnerships
- Define the direction and operating strategy for Customer Success, Deployments, and Support
- Build leadership capability, recruit high-caliber talent, and adapt the organization as the company grows
- Create clear ownership across the customer journey from contract signature through deployment, adoption, renewal, and expansion
- Develop a delivery model that improves speed, scalability, time-to-value, and team capacity
- Create consistent methods for tracking and communicating adoption, operational outcomes, and financial ROI
- Manage strategic partnerships with health system executives, including CNOs, COOs, CIOs, and CFOs
- Guide portfolio priorities, resource allocation, capacity planning, and investment choices
- Bring customer insight into company planning and collaborate closely with Product, Engineering, and Growth
- Shape the organization and operating model to support significant customer and ARR growth through product, automation, process, and ownership
आवश्यकताएँ
- Background scaling post-sales teams in a high-growth company, including recruiting, onboarding, and establishing leadership layers
- Track record of owning retention and net revenue retention
- Experience coaching managers and senior leaders while evolving organizational structure and talent strategy
- Experience directing complex enterprise deployments involving workflow changes, integrations, training, executive alignment, and adoption
- Confident working with executives and resolving implementation escalations
- Strong judgment when balancing competing customer needs and limited resources, with clear rationale and accountability for results
- Ability to collaborate with Product and turn recurring customer themes into actionable product insight
- Comfort creating teams, processes, and operating rhythms where no established playbook exists
- Experience with health systems, especially nursing, workforce management, or hospital operations, is highly valued
- Willingness and ability to spend 40–50% of time traveling onsite with customers
- Ability to work from the San Francisco office under the hybrid model or relocate to the San Francisco Bay Area
- US work authorization is required, and any need for visa sponsorship must be disclosed
लाभ
- Equity participation
- Medical, dental, and vision coverage
- 401(k) plan with employer matching
- Flexible paid time off
- Travel budget for visiting customer locations
- Company off-sites twice a year
- Complimentary in-office meals
- $5,000 relocation bonus
- Reimbursement for desk setup
- Commuter support
- Monthly gym and wellness allowance
- Office location in Jackson Square near the waterfront