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Computacenter
Computacenter
H1B Visa SponsorConsultingCybersecuritySaaS
Computacenter is a technology and services provider that helps large corporate and public sector organisations modernise their operations. Its work spans technology sourcing, professional services and managed services, including solutions designed to strengthen productivity and security. The company builds long-term client relationships and incorporates sustainability and social responsibility into how it delivers technology services.
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Technology Sourcing Contract Manager

Manage complex technology sourcing contracts for Computacenter, overseeing governance, service performance, compliance, profitability, and ongoing operational improvement.

USUnited StatesCACaliforniaNYNew YorkTXTexas
$100,000 / year
On-siteFull-timeMiddleSeniorEnglish RequiredProcurement
ServiceNow

Description

  • Manage assigned technology sourcing contracts from initiation through completion
  • Establish contract-specific governance models and reporting processes
  • Align service delivery with contractual commitments, KPIs, and SLAs
  • Run service reviews, performance reporting, and governance meetings
  • Track SLA results and operational performance against agreed measures
  • Oversee sourcing, procurement, order-to-cash, integration, fulfilment, and lifecycle reporting
  • Assess contract and delivery risks and put mitigation plans in place
  • Work with Inside Sales, Supply Chain, and Delivery teams on orders, performance, issue resolution, and end-to-end oversight
  • Govern contract changes, commercial reviews, renewals, and extensions throughout the contract lifecycle
  • Maintain compliance with contractual, financial, and regulatory requirements
  • Improve profitability, cost efficiency, and financial visibility
  • Review financial performance and lead cost-optimization efforts
  • Conduct business reviews focused on results, risks, and improvement areas
  • Align stakeholders and lead governance across customer-facing operations
  • Improve sourcing and delivery processes while promoting standard methods, tools, and best practices
  • Support innovation across Technology Sourcing services
  • Increase process efficiency, turnaround speed, and service quality
  • Coordinate cross-functional issue resolution and hold other ISPs accountable for delivery commitments
  • Ensure root-cause analysis and continuous-improvement actions are completed

Requirements

  • Experience managing contracts in Technology Sourcing, Procurement, Supply Chain, Operations, or a related discipline
  • Background managing complex contracts across multiple regions or global operations
  • Understanding of operational workflows such as order-to-cash, delivery, and inventory management
  • Experience managing SLAs and KPIs
  • Expertise in contract governance and lifecycle administration
  • Experience with Device Lifecycle Management or comparable sourcing models
  • Knowledge of procurement platforms, supply chain operations, or IT sourcing
  • Experience collaborating with global vendors and multi-partner ecosystems
  • Strong contract administration and governance capabilities
  • Advanced knowledge of SLA, KPI, and performance-management frameworks
  • Ability to handle escalations and resolve complex issues across functional teams
  • Strong stakeholder engagement and relationship-management skills
  • Commercial understanding of contract terms, financial effects, and cost optimization
  • Knowledge of technology sourcing, procurement, and supply chain processes
  • Experience overseeing multi-vendor environments and global service delivery models
  • Understanding of contract changes, renewals, and service evolution
  • Familiarity with Device Lifecycle Management or equivalent sourcing and service models is preferred
  • Proficiency in performance reporting, analytics, and governance frameworks
  • Working knowledge of ServiceNow, SAP, Salesforce, and advanced Microsoft applications, particularly Excel, is desirable
  • Ability to work effectively within a global matrix organization
  • Strong written, verbal, and executive presentation skills
  • Proven problem-solving and decision-making skills in high-pressure situations
  • Strong ownership, accountability, and attention to detail
  • Customer-oriented approach focused on service quality and continuous improvement

Benefits

  • Competitive compensation package
  • Opportunities for long-term career development
  • A range of benefit plans supporting health, financial security, and peace of mind
  • Bonus opportunity

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