Florida Realtors is a statewide real estate association supporting more than 225,000 members across 51 local boards and associations. Its work spans professional programs, continuing education, industry research, member services, and legislative representation, with a focus on strengthening the real estate profession and serving Florida’s property market.
Legal Hotline Attorney - Florida Realtors (Hybrid)
Advise Florida Realtors members on real estate law through high-volume hotline calls and email. Conduct legal research, prepare memoranda and articles, and provide clear member-facing guidance.
Description
- Deliver timely, accurate, practical legal guidance to members by phone and email.
- Achieve hotline service targets of at least 22 calls daily, with average calls lasting approximately 4–6 minutes.
- Record every interaction clearly and completely in the association’s proprietary system.
- Answer members’ legal questions through the Florida Realtors Legal Hotline.
- Monitor member inquiries and responses in proprietary software through resolution.
- Research real estate law topics to support accurate member answers and information.
- Participate in department meetings to review hotline trends and legal issues affecting members and their businesses.
- Attend relevant department meetings and prepare summaries for the department.
- Complete legal research for the General Counsel or Associate General Counsel and write memoranda covering findings, analysis, and conclusions.
- Write articles explaining current legal issues and developments.
- Support departmental initiatives involving research, publications, presentations, and committee work.
Requirements
- Juris Doctor (JD) degree.
- Active Florida Bar membership in good standing, with eligibility to practice law in Florida.
- At least one year of legal consulting experience preferred.
- Proficiency with Microsoft Office and database management software.
- Ability to operate a Windows-based PC and voice-over-IP phone system.
- Demonstrated record of providing exceptional customer service in any industry.
- Excellent interpersonal and customer service skills, including active listening, patience, empathy, phone etiquette, clear communication, and multitasking.
- Clear, effective verbal and written communication, with the ability to explain the steps taken or needed to resolve issues in detail.
- Strong legal research and writing abilities, including the ability to explain legal research and answers to nonlegal realtors.
- Strong analytical and problem-solving capabilities.
- Demonstrated ability to troubleshoot, organize work, complete assignments, and meet defined goals on schedule.
- Eligibility for employment in the United States.
- Satisfactory pre-employment criminal background check.
Benefits
- 401(k) plan with a 6% company match and immediate full vesting.
- Company-paid medical insurance for employees.
- Dental, vision, FSA, disability coverage, company-paid life insurance, EAP, and additional coverage options.
- Partially remote role with a flexible work environment.
- Generous paid vacation and sick leave, plus nine company holidays.
- Vacation buy-back program.
- Vibrant company culture.
- Potential $5,000 grant toward the purchase of a first home.