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Telligen is a healthcare and insurance company that works with U.S. government health agencies, Medicaid programs, health plans, employers, and managed care organizations. Its services combine healthcare expertise with data analytics, quality measurement, program management, health information technology, utilization management, care management, and wellness programs. Telligen also supports national and multi-state quality improvement initiatives focused on better health outcomes and population health management.
Senior Health Informatics Solution Coordinator Lead - Iowa Remote
Lead coordination for Telligen’s national health informatics programs, managing operations, documentation, client relationships, and contract deliverables.
Description
- Support nationally scoped technical assistance programs.
- Partner with program stakeholders to design and develop products or services that fulfill contract deliverables.
- Monitor program activities, deadlines, and internal quality standards.
- Communicate clearly and effectively with project teams.
- Guide internal and project teams.
- Prepare status reports and address issues promptly.
- Investigate and resolve customer issues to achieve satisfaction.
- Create, update, review, and distribute accurate documentation in accordance with established processes and Section 508 requirements.
- Complete final document reviews before Manager approval.
- Analyze and assess client needs.
- Manage client expectations and relationships.
- Oversee daily operations to ensure programs and services meet client expectations.
- Work with customers, partners, and contractors to complete assignments successfully.
- Coordinate with managers to align client expectations with contract requirements.
- Support management by assigning and reviewing work, developing processes, and coaching and training staff.
Requirements
- Bachelor’s degree in business, information systems, healthcare, or a comparable combination of training and experience.
- Seven to ten years of experience in a related field.
- Proven experience in health informatics or portfolio oversight.
- Two to three years of experience managing client or customer expectations and relationships.
- Three to five years of experience leading professional or support staff.
- Experience working with a health-related system and/or corporate systems.
- Advanced proficiency with Windows, Microsoft Office applications, and other PC-based software.
- Intermediate proficiency with database applications, data trending and visualization, and reporting tools.
- Intermediate experience with data collection methods, basic data analysis, and data visualization.
- An active Enterprise User Administration (EUA) ID is required, or the required training must be completed to obtain one.
- Work on certain contracts may require U.S. citizenship.
- Telligen does not provide current or future sponsorship for work authorization.
Benefits
- Employee ownership structure with employees sharing in company success.
- Equal opportunity employment.
- Reasonable accommodations are available throughout the employment process.
- Applications are reviewed by human screeners.
- Full-time employment.
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