Davis Wright Tremaine LLP is a U.S. law firm serving businesses and organizations with complex legal and strategic challenges. As an Am Law 100 firm, it brings together more than 600 attorneys across 11 offices, with a practice shaped by ability, integrity, and service. The firm works to help clients move important matters forward while making sophisticated legal issues easier to navigate.
Senior Client Relationship Specialist – Seattle Hybrid
Strengthen client service, satisfaction, and business development for Davis Wright Tremaine LLP, an AmLaw 100 law firm. Manage client initiatives, reporting, events, feedback, and strategic relationship activities.
Description
- Develop content for monthly, quarterly, and annual client team meetings
- Showcase milestones, successes, efficiency improvements, pro bono work, and strategic priorities
- Collect information from attorneys, practice groups, and business professionals to advance client initiatives
- Help relationship teams identify service opportunities and address client requests
- Support internal processes for negotiating alternative fee arrangements
- Establish direct relationships with clients’ legal business and operations teams
- Organize client events, CLE programs, and engagement activities
- Contribute to strategic business development planning, consultation, and delivery
- Help lawyers and business development teams identify and pursue new-work opportunities
- Manage client engagement and business development events, including invitations, marketing, vendors, and execution
- Support client scorecards and performance measurement
- Track reporting obligations and help maintain compliance with outside counsel guidelines
- Share client information, updates, and action items with relevant client teams
- Advance service innovation with legal teams, legal project teams, and staff departments
- Support client satisfaction surveys, interviews, and feedback gathering
- Distribute best practices, cross-selling possibilities, and business development opportunities across the firm
Requirements
- At least four years of experience in a law firm or comparable professional services environment
- Experience in client management, operations management, and business development is preferred
- Bachelor’s degree required
- A JD, Master’s degree in Professional Studies, Master of Business Administration, or another relevant advanced degree is preferred
- Working knowledge of legal business operations, including alternative fee arrangements in professional services
- Familiarity with law firm pricing models and economics is preferred
- Experience presenting to small groups and decision-makers
- Proven ability to collaborate with and advise decision-makers on strategic choices
- Ability to manage multiple projects concurrently while maintaining strong attention to detail
- Excellent written, verbal, and interpersonal communication abilities
- Ability to build and sustain effective relationships with clients and firm leadership
- Experience with legal technology, including matter management, document automation, or document review software, is preferred
- Advanced proficiency in Microsoft Outlook, Excel, Word, and OneNote
- Ability to read and write in English
Benefits
- Choice of health and vision insurance plans
- Two paid volunteer days for qualifying community service
- Dental coverage
- Fertility and adoption assistance
- Paid sabbatical after 13 years of service
- Tuition reimbursement
- Commuter benefits
- Retirement contributions
- Bonus eligibility for full-time employees
- Optional health savings account
- Long-term disability insurance
- Telemedicine and virtual short-term solution-focused counseling services
- Life insurance
- Health care and dependent care flexible spending accounts
- Subsidized backup care and caregiving resources
- 401(k) plan
- Initially 15 vacation days per year
- 11 sick days per year
- 11 paid holidays annually
- Employee assistance program
- Voluntary accident insurance
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Pet insurance
- Commuter and transit programs
- Hybrid work arrangement with three remote days and two in-office days
- Professional growth and community involvement opportunities