Stitch
Stitch
Stitch is a specialized consulting firm that helps marketing teams build, migrate, and improve customer engagement programs on Braze. Working as an extension of clients’ teams, Stitch combines martech expertise with creative and data-informed strategy to help businesses strengthen customer interactions and get more value from the Braze platform.

Senior Client Partner at Stitch, Remote in the United States

Lead complex CRM consulting relationships at Stitch, a Braze and Databricks martech consultancy. Shape enterprise growth, executive partnerships, and commercial strategy across multi-year client engagements.

Description

  • Own revenue strategy and commercial performance for complex, high-value accounts and multi-workstream engagements.
  • Develop expansion plans and establish multi-year growth trajectories.
  • Lead pricing, negotiations, and structuring for large, complex, or multi-year Statements of Work (SOWs).
  • Maintain accurate forecasts by communicating risks, pacing, and account trajectory.
  • Build and manage senior-level, multi-threaded relationships with executive stakeholders across marketing, data, and technology.
  • Lead discussions that shape client investment priorities and long-term strategies.
  • Act as the escalation point for complex client challenges.
  • Coordinate alignment across the business to unlock opportunities and strengthen partnerships.
  • Collaborate with Delivery leadership to maintain quality, cohesion, and financial health across workstreams.
  • Translate strategic client priorities into relevant Stitch capabilities and expertise.
  • Guide cross-functional teams through strategy, discovery, and solution development.
  • Provide the organization with visibility into opportunities and client risks.
  • Coach Associate Client Partners and Client Partners in commercial discipline, executive communication, and strategic selling without direct people management.
  • Help develop organizational standards, frameworks, and training materials.
  • Support Executive Client Partners with portfolio planning, pipeline reviews, and aligned growth strategies.

Requirements

  • Bring 10+ years of experience in martech consulting, client strategy, or revenue leadership, including management of complex, high-value, multi-stakeholder client portfolios.
  • Demonstrate success managing portfolios above $4 million, including large, complex accounts with multiple solution areas.
  • Show strong executive presence, outstanding negotiation ability, and the influence to shape senior client investment decisions.
  • Have deep knowledge of marketing technology stacks, customer engagement platforms, and evolving martech ecosystems.
  • Collaborate effectively across functions and lead teams through complex strategies and solutions.
  • Communicate exceptionally well in high-impact discussions and build strong, multi-threaded relationships with executive stakeholders in marketing, data, and technology.
  • Be willing to travel up to 25% to support client partnerships and on-site engagement.
  • Experience coaching and enabling team members in commercial discipline, strategic selling, and executive communication is strongly preferred.

Benefits

  • Medical, dental, vision, and life insurance coverage
  • 401(k) with company matching
  • Flexible paid time off
  • Monthly technology stipend
  • Paid parental leave
  • In-person onboarding at the Indianapolis, Indiana headquarters
  • Mental well-being support

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