Welltower™ Inc. (NYSE:WELL) is an S&P 500 real estate investment company specializing in seniors and wellness housing in the United States, United Kingdom, and Canada. Its portfolio includes more than 2,000 communities designed around older-adult living, combining residential housing with hospitality-oriented environments. Welltower operates through an integrated business platform that brings together capital allocation, data science, and property operations to support performance and long-term growth across its healthcare, hospitality, and real estate activities.
Senior Business Applications Analyst, Estate Management (Yardi FM and Maintenance IQ) — Remote, United States
Senior analyst role focused on Yardi FM and Maintenance IQ across Welltower’s healthcare real estate communities. Lead application workstreams spanning requirements, testing, deployment, operational readiness, and user adoption.
Description
- Own assigned application workstreams and program deliverables
- Coordinate work packages, schedules, dependencies, and delivery quality
- Maintain project plans covering milestones, risks, issues, dependencies, costs, and change requests
- Build effective relationships with operators, internal teams, senior stakeholders, and external partners
- Lead workshops, capture business needs, document requirements, and establish processes and priorities
- Align scope, schedules, priorities, and solution trade-offs with operators, Yardi, and vendors
- Support standardized design and continuous improvement for work orders, preventive maintenance, inspections, and unit turns
- Use Yardi FM and Maintenance IQ expertise to support solution design, configuration, testing, and deployment
- Coordinate configuration, integrations, data readiness, and issue resolution with Yardi, consultants, IT, and support teams
- Maintain functional documentation, design standards, governance, quality assurance, and data integrity
- Plan and conduct UAT, including test scenarios, defect tracking, acceptance criteria, and business validation
- Support operational readiness through training, SOPs, communications, and ongoing support
- Assist with cutover, deployment, hypercare, transition to support, troubleshooting, and user adoption
- Deliver status updates, recommendations, and issue summaries while escalating material risks and resourcing needs
- Monitor cross-functional dependencies and remove blockers
- Track one-time and recurring costs and contribute to ROI analysis
- Advance best practices and continuous improvement in workflows, user experience, data quality, and application performance
- Expect occasional out-of-area and overnight travel for specific projects
Requirements
- Yardi FM or Yardi Maintenance IQ experience is preferred
- Demonstrated ability to independently manage assigned application workstreams and deliverables
- Strong project delivery capabilities, including planning, milestone monitoring, risk and issue management, testing, and agile methods
- Strong stakeholder management, communication, facilitation, and problem-solving abilities
- Working knowledge of Yardi Facilities Manager, Yardi Maintenance IQ, and Direct Supply TELS
- Strong business analysis and process design experience across work orders, preventive maintenance, inspections, unit turns, and related estate-management workflows
- Ability to manage concurrent priorities and understand dependencies across broader programs and application environments
- Strong written and verbal communication, presentation, and reporting skills
- Capabilities in requirements documentation, quality assurance, root-cause analysis, change management, and continuous improvement
- Approximately 5–8 years of experience in operations, facilities or estate-management systems, business applications, or technology implementation
- Hands-on experience supporting or implementing maintenance, estate-management, or other enterprise business applications
- Experience leading or substantially contributing to application workstreams covering requirements, configuration coordination, testing, documentation, and deployment
- Experience supporting project plans, risk management, testing, stakeholder decisions, operational readiness, go-live, and post-go-live support
- Experience using maintenance or estate-management systems to improve processes, operational workflows, and customer journeys
- Experience collaborating with operators, business stakeholders, technology teams, and external vendors
- Project delivery experience combined with hands-on technical or business application support experience
- Experience delivering system changes in a SOX environment is preferred
- Bachelor’s degree in accounting, finance, marketing, or a related discipline is preferred
- Agile, Six Sigma, PMP, or related project delivery certification is preferred
- Successful completion of background screening, drug screening, and verification of employment, education, and other relevant credentials
Benefits
- Competitive base salary and annual bonus
- Generous paid time off and holiday allowance
- Employee stock purchase plan with a 15% share-purchase discount
- Employer-matched 401(k) and profit-sharing programs
- Student debt assistance with contributions of up to $10,000 toward eligible loans
- Tuition assistance program
- Comprehensive and progressive medical, dental, and vision plans
- Professional growth opportunities
- Remote work arrangement