HighLevel is a SaaS company that develops an all-in-one marketing and sales platform for businesses and marketers. Its software brings together lead capture, appointment scheduling, pipeline management, websites, funnels, landing pages, and automated follow-up through phone, SMS, email, and social channels. HighLevel also provides API integrations, membership and course-management tools, and white-label options that let businesses offer the platform under their own brand. For job seekers, the company’s profile reflects work centered on building and supporting a broad business-automation product used across consulting, logistics, and other service-oriented organizations.
Senior Affiliate Payment Operations Specialist — United States Remote
Manage affiliate commissions and contractual payouts for HighLevel’s AI-powered business platform. Resolve payment disputes and develop scalable, reliable payout operations.
Description
- Manage the complete payment lifecycle, from signed agreements through commission and contractual payouts, across the affiliate network.
- Act as the primary affiliate contact for commission and endorsement contracts through video calls, phone, text, and email.
- Build affiliate trust while implementing audits, follow-ups, and improved operating procedures.
- Work with Affiliate Managers to confirm deliverables are complete before each payment cycle.
- Provide final payment-accuracy approval in partnership with Revenue Operations.
- Investigate and resolve payout disputes, clawbacks, refunds, chargebacks, duplicate accounts, and self-referrals.
- Apply affiliate program policies and contract terms when making payment decisions.
- Create documented, repeatable payout processes, SOPs, exception policies, and calculation methods.
- Gradually automate manual payment operations.
- Coordinate with Affiliate, Revenue Operations, Finance, and Legal teams.
- Deliver payments on schedule and resolve disputes within established SLAs.
Requirements
- At least five years of relevant experience in commissions, partner or affiliate payouts, revenue operations, billing, or finance operations.
- Advanced proficiency with Excel or Google Sheets.
- Practical experience using payment or vendor-management platforms such as RAMP, Bill.com, Tipalti, or comparable tools.
- A strong bias toward action and personal accountability.
- Extensive experience managing commission cycles from start to finish.
- Confidence discussing money, delays, prorations, and clawbacks in customer-facing conversations.
- Ability to explain complex financial situations in clear, accessible language.
- Strong analytical judgment and root-cause analysis skills.
- Excellent written and verbal communication.
- High integrity when handling confidential financial information.
Benefits
- Remote-first work environment.
- Full-time employment.
- Equal Opportunity Employer.
- Voluntary demographic information; choosing not to provide it will not affect application status.