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SupplyCore Inc.
SupplyCore Inc.
201 – 500 Employees
ConsultingDefenseManufacturing
SupplyCore Inc. provides tailored logistics and equipment support to military customers, civilian agencies, and allied governments. Its defense and manufacturing work includes operational equipment, weapon systems support, maintenance, repair and operations, metals procurement, tactical gear, and parts for tactical and commercial vehicles. The company says it has more than 35 years of experience supporting readiness and sustaining resources in peacetime and contingency operations. Its teams contribute across procurement, equipment support, and maintenance services.
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Remote Client Support Representative — SupplyCore

Support SupplyCore’s government and military supply chain customers remotely, managing orders, contracts, and service issues. Build customer relationships and identify opportunities to grow contract sales and services.

USUnited States
$50,000 – $65,000 / year
RemoteFull-timeJuniorMiddleNo degree requiredEnglish RequiredCustomer Support

Description

  • Act as the main customer contact and coordinate with agencies while managing orders and resolving issues.
  • Work across teams to keep customer orders moving smoothly.
  • Offer solutions that address customers’ changing needs.
  • Track customer accounts and spot opportunities to expand sales and services.
  • Grow contract sales and service work through responsive support and regular customer outreach.
  • Handle and document daily communications, support, and issue resolution for assigned customer locations, meeting response targets and escalation requirements.
  • Know assigned contracts thoroughly and explain their rules and limits to customers.
  • Manage orders, quotes, delivery confirmations, and service requests in internal systems while meeting deadlines and performance targets.
  • Coordinate with colleagues and internal teams to provide excellent customer service.

Requirements

  • High school diploma or GED, or relevant military training or experience in place of civilian experience.
  • Two years of customer service experience; experience supporting government customers is helpful.
  • Strong written, verbal, and interpersonal communication skills, with the ability to exchange information clearly and accurately with customers.
  • Careful organizational skills to manage multiple tasks with different requirements and meet deadlines.
  • Ability to shift focus and set priorities independently.
  • Strong attention to detail and ability to review and understand multiple contracts and their distinct requirements.
  • Self-directed and proactive, with accountability and initiative to complete work with minimal supervision.
  • Resourcefulness, adaptability, and sound judgment when finding creative solutions to customer challenges.
  • Team-oriented approach, including helping colleagues and collaborating with internal departments with varied expertise as needed.
  • Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.

Benefits

  • Three weeks of paid time off with an accrual policy.
  • Wellness program.
  • 14 company-paid holidays each year.
  • Employee Assistance Program.
  • Flexible work-life balance.
  • Nationwide medical, dental, vision, and FSA coverage.
  • Casual work environment.
  • Optional additional life insurance.
  • Associate recognition program.
  • Short-term and long-term disability coverage.
  • Company-provided professional development.
  • Annual social and community events.
  • Annual education assistance program.
  • Company-provided computer and office supplies.
  • 401(k) with biweekly Safe Harbor contributions.

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